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I'm trying to use the DB connection for live import and I keep getting an error (message below). I know all the login information is correct because I am using the exact information that I have in my websites config file that makes the connection. The only thing that I am a little unsure about...

I have seen some bounces that have descriptions that appear should be categorized as hard (or maybe soft) but are internal. For example: 552-5.2.2 The email account that you tried to reach is over quota. Please direct 550 Rejected 550 table.social blacklisted in {base64} Or am I maybe...

It's been a long process but I am so close to finally getting MW updated to the lastest version. I am getting this error when trying to go to the list of campaigns: Property "CampaignOption.processed_count" is not defined. And this error when trying to get to the list of templates: Property...

I have been in the process of upgrading to the current version and have just been stuck for weeks on something I cannot seem to figure out and hoping someone might be able to point me in the right direction. I have an extension that edits the \apps\customer\controllers\campaignsConroller.php...

I have a customer who's campaign listing page (/customer/campaigns/index) looks really strange. It looks like the page is not loading the <header>, <footer>, and maybe some other elements. This is only happening for this one customer and on this page only. And it's a customer that has had an...

Has anyone modified MW so that HTML can be saved in a campaign tag? Just wondering if it's a complicated process or something fairly simple. I have a case where I use the same section in every (~ 30) autoresponder and need to change it frequently. If I could change it just one time and update...

When trying to add a specific subscriber to a list, I get this error: "This email address is already registered in this list!" However, I have looked through the list and even searched in the database and I cannot see the email address that I am trying to add. It's a subscriber that was on the...

The l/apps/common/runtime/cache folder is growing like crazy. I have been trying to research the forum if it's safe to delete and I am seeing some conflicting discussions. Can I delete any/most of the contents of this file? Are there any benefits to having it. Are there any major drawbacks to...

I have an extension that allows customers to upload files and then we add it to the end of their email automatically. It's kind of like adding an attachment but in an email-friendly way. When I use my extension, then switch to the drag and drop, and then save, it removes that code. I'm guessing...

We have an extension that handles single sign-on between Mailwizz and our main website. When we upgraded previously, we modified the main.php file in MW to handle this, but that solution no longer appears to work with MW 1.5.0. Trying to impersonate a customer kicks us back out to the login...

I am finally ready to make an overdue upgrade to MW on my site and have a couple questions: Do you imagine there being any issue upgrading to 1.5 from 1.3.8.5? How important is it that you pause campaigns when upgrading? If #2 is important, is there a good strategy for this when you have...

I am adding links that have "&" in them and it looks like they are getting changed to "&amp;" when the email gets sent, which is causing the links not to work correctly. They work just fine in test emails but not in the actual sends.

When trying to export, I get "Error, aborting the export process!" Are there any common issues that happen that I can look into for this or a way to diagnose this? Thanks

I am setting up a list with segments based on the checkbox or multiselect field. I have them as hidden fields and depending on where the subscriber signs up, I am giving a different value to the custom field. Is there a way to allow the following: First the subscriber signs up in one location...

Is there a way to use the filtering here, /customer/lists/all-subscribers, to export all fields? When I export, it does not export names. Thanks

We're working on a new extension, but we're having issues with it not displaying in the extensions list after uploading the .zip file. Here's the file header information. Is there something obvious we're missing here? <?php defined('MW_PATH') || exit('No direct script access allowed'); /** *...

When I try to send emails to segments the emails all come back with status "error" and message "Subscriber not confirmed anymore!". All my other email sending in this account are working fine but all 3 attempts to send to segments come back this way. Any ideas why this might be? Thanks

Is there a way to create a segment of subscribers that have blank values for a specific field? I tried leaving the value field blank but it won't let me do that. Thanks

I have a weird issue happening in /customer/templates/index. The page does not work for some of my customers but other customers it's fine. Below is an image of what I see for a customer that it's not working for. For one of the customers, I clicked the "refresh" link and it worked for a while...

I want to update the query that displays the total subscriber count in the customer dashboard. Currently, the way that count works is it displays all subscribers in all mailing lists, but we bill only on confirmed subscribers, so we'd like the count in the dashboard to display only confirmed...