tracking domaine not works

Discussion in 'Common issues' started by roland, May 2, 2017.

  1. roland

    roland Member

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    This what I done :
    Milwizz is installeed in : domainwizz.ext
    My tracking domain is : track.domaintracking.ext

    In cpanel I added this :
    track.domaintracking.ext. 14400 IN CNAME domainwizz.ext

    But that not works. When I acces via browser to track.domaintracking.ext it don't redirect to domainwizz.ext but it redirect to track.domaintracking.ext/cgi-sys/defaultwebpage.cgi
     
    rockstarproject7 likes this.
  2. twisted1919

    twisted1919 Administrator Staff Member

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    @roland - this means your server isn't able to handle tracking domains. In order for tracking domains to work properly, your domain has to be hosted on it's dedicated ip address and it has to be the default domain on that ip address.
     
  3. roland

    roland Member

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    Hello,
    domainwizz.ext has a dedicated IP
    domaintracking.ext has a dedicated IP
    But that not works.
     
  4. roland

    roland Member

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    That works when I change my IP with VPN to USA IP.
    It's a problem of propagation.
     
  5. rockstarproject7

    rockstarproject7 New Member

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    same issue here
     
  6. Ems

    Ems New Member

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    @twisted1919, You contradict yourself because there is a completely different information written below.

    What tracking and sending domains actually are?


    TRACKING DOMAINS:
    If you have mailwizz installed on email.a.com and you send campaigns, all your url links will start with http://email.a.com and this is fine for most of the cases, but what if you want to handle emailing for b.com domain?

    In this case, you will have to either install mailwizz in a subdomain for b.com domain like email.b.com or you can still use the install from email.a.com but use a tracking domain for b.com domain.
    ___________________

    Please explain this because I am also interested in the issue of tracking with different domains.
    Thanks.
     
  7. twisted1919

    twisted1919 Administrator Staff Member

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    @Ems - I don't see any contradiction, tracking domains is a feature that can only work with DNS setup and the server which will receive the request will have to be prepared for the request itself.
    Basically the server must forward any hostname to the same virtual host where mailwizz is installed, and just from there mailwizz can do it's thing with that hostname.
     
  8. Ems

    Ems New Member

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    @twisted1919, I'm glad, that I'm wrong! :)
    I contacted my server provider and they are ready to help me, but so that they do not quite understand what needs to be done. If you can provide a technical task as a MailWizz developer it will be idealy! It is will help me continue to successfully use MailWizz ;)
     
    Last edited: Feb 14, 2019
  9. frm.mwz

    frm.mwz Well-Known Member

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    You could send them this:
    https://kb.mailwizz.com/articles/what-tracking-and-sending-domains-actually-are/
    What happens when you use the tracking domain (track.domain.com) in your browser?
     
  10. Ems

    Ems New Member

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    rockstarproject7 likes this.
  11. frm.mwz

    frm.mwz Well-Known Member

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    All the info you need is there.
    Why don't you send a screen shot of what the error is, in the settings, and when you input the trackign domain?
    Without having all the details and without access, help cannot be fully effective. I do this for free and for fun, am just a (power) user!
    ;)
     
  12. Ems

    Ems New Member

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    @frm.mwz, screen of error https://nimb.ws/EbPq2G
    You will help not only me but all other users who need a solution.
    Thanks.
     
  13. frm.mwz

    frm.mwz Well-Known Member

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    Especially for cpanel tracking domains, this has been explained multiple times on the forum, just search for
    tracking cpanel
    ;)
     
  14. rockstarproject7

    rockstarproject7 New Member

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    agree! I think we need right detail and process for some issue or even provide some pdf file documentation.

     
    Last edited: Feb 14, 2019
  15. frm.mwz

    frm.mwz Well-Known Member

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    # post your exact settings so that someone can give specific help if they have time
    # all you need is in the above posts
     
  16. rockstarproject7

    rockstarproject7 New Member

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    DNS record is not working. I think it is virtual host or the apache itself.

    I don't know how lols
     
  17. Ems

    Ems New Member

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    @frm.mwz, thank you, but you have the power! user power! ;) maybe you can already provide an inturkion which you think will be more effective?
     
  18. frm.mwz

    frm.mwz Well-Known Member

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    Please see above the specifics requested. Once you provide them, it should be easier to sort out.
    See also here https://forum.mailwizz.com/posts/34652
     
  19. Ems

    Ems New Member

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    @frm.mwz, Unfortunately, this post did not help me as well as in general, no one here can help. probably have to look for another software :(
     
  20. Ems

    Ems New Member

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    @twisted1919, @frm.mwz, @rockstarproject7 Hey guys!
    Can you at least tell with which hosting provider or with which panel there are no problems with tracking?
     

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