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I agree with others too and Michael makes a good point but if this is first stage could we see a few more frames to get better feel for the design element and hopefuly you can roll out any UX improvements too along the way

Hi He set up a new server with hostgator and got the same result of only 6 delivered and the rest showing give up message, any ideas, its strange to say the least Thanks David

Hi No he only has 1 set up but can ask him to add a new server if this might help Thanks for your reply David

Hi Everyone I have a strange situation with a customer who only gets 6 messages opened from a regular campaign, the rest show the message Connection could not be established with host gator2016.hostgator.com which normally means a connection issue with the server but in this instance it cant...

Many Thanks

Hi Guys Anyone know the issue, campaigns out of the blue stuck in pending sending, checked and cron jobs are set up correctly Set the cron to 200 campaigns and 50 subscribers at once and it sent the campaigns for 2 mins then back to pending Did the same thing on setting 500 and 50 and again...

Hi Everyone I want to add a small logo image in the footer of my customers emails and having difficulty I have tried multiple different size combinations in the "add image" in the campaign settings in groups where the header and footer editor is located but cant get it in the right postion I...

Thanks for that, I thought I had checked everything but had a setting wrong in the group sending field so thanks again David

Hi Guys I have a situation where a customer using host SMTP server which is validated, campaign is pending sending then stuck in sending for both regular and autoresponder but nothing is sent Because it didnt send there is no error in logs to check so any suggestions most welcome, its not a...

Hi Guys I am also facing the same issue so any help appreciated Thanks

Thanks for the help, very fast and efficient service

Hey Thanks for that, I will check it out and let you know but really appreciate your help so thanks again David

I have uploaded a CSV file with Custom Merge Fields and they were successfully added to the system: http://d.pr/i/9ugY8y However, when I add any of them to an Email and then send it to myself, Merge Fields are not being replaced with the values and I simply receive them like this: -...

Hi We have an issue with server validation with tracking selected We have a sending domain and tracking domain verified If we validate the sending server with no tracking selected it is a success, if we try to validate the server with tracking selected in the server screen we get a 404-page...

The hosting is shared Email account made on Hostgator Delivery server is of HG. MWZ is hosted on some different server and it has nothing to do with HG. I am using HG as an customer and facing the same issue of emails are not being delivered, like a few other customers who have got the same issue.

For example Hostgator. I recently made a test customer account and tried to verify the server. Never got an email

Yes.. here is the thing. Customers are allowed to add their own SMTP i.e. add their SMTP from hosting or use any other 3rd party SMTP provider to use it as an SMTP to send emails. People who are using their own SMTP are having these issues. They add their own delivery servers i.e. add their...

Nothing on quota Nothing assigned to customers. they are not allowed to use system servers. Transaction works fine and server verification is 50:50. Some servers, it goes fine and for some, it doesnt go. MWZ shows that the email has been sent, but nothing is received in the inbox/junk. I...

Application log 2017/09/30 10:15:03 [error] [application] Cannot find a valid server to send the campaign email, aborting until a delivery server is available! 2017/09/30 10:15:03 [error] [application] Cannot find a valid server to send the campaign email, aborting until a delivery server is...

switched on debuggin using this URL https://kb.mailwizz.com/articles/enable-debugging/ Hope its the one you wanted me to turn on.