Issue with custom tags

D

David Henry

Member
I have uploaded a CSV file with Custom Merge Fields and they were successfully added to the system: http://d.pr/i/9ugY8y

However, when I add any of them to an Email and then send it to myself, Merge Fields are not being replaced with the values and I simply receive them like this:

- https://d.pr/i/THEfsn
- https://d.pr/i/UZLP0t

Could you please tell me what could be the issue here? Just in case, email template: http://d.pr/i/9AKv9d

Thanks guys, any help really appreciated
David
 
Hey,

Can you ensure your tags are all in CAPITALS. Also in the first screenshot make sure your tags are like this

[FNAME]

So in capitals and with with Brackets round the tags. Also ensure the tags are actually real and in the list you are sending to. Even if the theres no data in them the tag should still be replaced but with no value showing.
 
Just as a note in future when making campaigns if you select the text that says AVAILABLE TAGS when creating your campaign (design/html code) it will list all the tags you can use and also the tag you place in your creative for each one.
 
You must log in or register to reply here.
Back
Top