problem with Backup manager

A

arvin20

New Member
hi
i bought backup manager and i was trying to make a backup
when i click in create an new backup snapshot

i get this error

  • [2015-05-24 06:18:21] - Unable to acquire the mutex lock!
 
Hey,

Can you double check that the folder apps/common/runtime/mutex exists and it's writable by the web server and also empty ?

Thanks.
 
Hello again, now I have this output
  • [2016-01-23 19:13:04] - Starting the backup process...
  • [2016-01-23 19:13:04] - Checking to see if the storage directory exists...
  • [2016-01-23 19:13:04] - The storage directory exists.
  • [2016-01-23 19:13:04] - The directory for this backup is: /public_html/backups/1453576384
  • [2016-01-23 19:13:04] - Checking to see if the directory for this backup exists...
  • [2016-01-23 19:13:04] - The backup directory does not exists, trying to create it...
  • [2016-01-23 19:13:04] - The backup directory has been created.
  • [2016-01-23 19:13:04] - Starting the database backup process...
  • [2016-01-23 19:13:14] - Database backed up successfully!
  • [2016-01-23 19:13:14] - Starting the file system backup process...
  • [2016-01-23 19:13:33] - Unable to backup the file system!
But when I open the folder backups I see the database and the tar file.
 
@DimitrisFou -
DimitrisFou said:
[2016-01-23 19:13:04] - The directory for this backup is: /public_html/backups/1453576384
Click to expand...
This is very wrong...and there is a special note that says you shouldn't put your backup folder in the public html..
You should place the backups folder in /home/whatever/backups not in /home/whatever/public_html/backups.
 
that's where it's at /httpdocs/backups/mailer Isn't /httpdocs my home or domain?

Looking at the dates of my backup I think it's working fine on my original path stated above. It's just that I get an error ( http://prntscr.com/19g7drz ) when I click on the Create New Backup Snapshop button. When I click the back button I'm taken to my backup page
 
twisted1919 said:
/var/www/vhosts/mydomain.com/
Click to expand...
This is your home on the server.

WealthPro said:
It's just that I get an error ( http://prntscr.com/19g7drz ) when I click on the Create New Backup Snapshop button
Click to expand...
That's because it takes too much time to create the backup and your web server doesn't wait for it. If you take a look at your screenshot, you also have a backup for the same day at midnight, so automatic backups works, because there, there is no webserver so the backup process can run for as long as needed.
 
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