S Semion New Member Jan 13, 2022 #1 Everything is sent from one customer. But another customer with a Cyrillic sending server on Punycode sends only activation letters. But then mailing letters are not sent. What do you advise?
Everything is sent from one customer. But another customer with a Cyrillic sending server on Punycode sends only activation letters. But then mailing letters are not sent. What do you advise?
twisted1919 Administrator Staff member Jan 13, 2022 #2 Did you check that smtp server for logs and see why the emails are rejected, what is the error message? if you have not, that is a starting point.
Did you check that smtp server for logs and see why the emails are rejected, what is the error message? if you have not, that is a starting point.
twisted1919 Administrator Staff member Jan 13, 2022 #3 Also take a look in backend > misc > campaign delivery logs, do you have any errors there that could help troubleshoot the problem?
Also take a look in backend > misc > campaign delivery logs, do you have any errors there that could help troubleshoot the problem?
twisted1919 Administrator Staff member Jan 14, 2022 #5 Semion said: There is no data in the log about messages that were not sent. Click to expand... Does the log say OK for all those messages?
Semion said: There is no data in the log about messages that were not sent. Click to expand... Does the log say OK for all those messages?
twisted1919 Administrator Staff member Jan 14, 2022 #7 Okay, open a support ticket and include backend url and access to your app and also FTP access so we can check this.
Okay, open a support ticket and include backend url and access to your app and also FTP access so we can check this.