Letters are not sent

Semion

New Member
Everything is sent from one customer. But another customer with a Cyrillic sending server on Punycode sends only activation letters. But then mailing letters are not sent. What do you advise?
 

twisted1919

Administrator
Staff member
Did you check that smtp server for logs and see why the emails are rejected, what is the error message?
if you have not, that is a starting point.
 

twisted1919

Administrator
Staff member
Also take a look in backend > misc > campaign delivery logs, do you have any errors there that could help troubleshoot the problem?
 
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