Internal Server Error After a few imports

Discussion in 'Common issues' started by Matheus Muller, Oct 6, 2017.

  1. Matheus Muller

    Matheus Muller New Member

    Joined:
    Aug 10, 2017
    Messages:
    3
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Im trying to upload a 300.000 csv file but after a few (10.000) it stop and get a internal server error,
    Tryed to split the file in 50.000 max lines, but its dont work.
    In the system logs dont show any error.

    upload_2017-10-6_16-9-43.png
     
  2. Matheus Muller

    Matheus Muller New Member

    Joined:
    Aug 10, 2017
    Messages:
    3
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    another file both of them stopped after 6k

    upload_2017-10-6_17-8-57.png
     
  3. frm.mwz

    frm.mwz Well-Known Member

    Joined:
    Mar 8, 2016
    Messages:
    3,708
    Likes Received:
    679
    S.E:
    2019-11-27 02:17:39
    L.T:
    Regular
    L.C:
    7
    Your data might not be RFC compliant, fix that first, then it will import just fine, provided the server is set to have enough resources (and sometimes 'check MIME type off' helps too).
     
  4. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,369
    Likes Received:
    2,408
    @Matheus Muller - as @frm.mwz says, most likely your server kills the long running processes, or the process takes very long to import and it times out.
    What server is this? is it a VPS or some shared hosting ?
     
  5. Matheus Muller

    Matheus Muller New Member

    Joined:
    Aug 10, 2017
    Messages:
    3
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Its a shared hosting, but the problem happens in the first 6k users
    So it would take not more then 1 minuts to run this.

    I tryed all the things change the type of file, and i still got this issue.
     
  6. sendmedialtd

    sendmedialtd Active Member

    Joined:
    May 11, 2016
    Messages:
    230
    Likes Received:
    53
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    3
    Running something such as MailWizz on a shared server is never a good idea. You will always encounter problems due to the fact you cant control any of the server settings. This is probably why you are getting an issue, due to some sort of setting on the server that you cant change.

    Also run MailWizz on a VPS or Dedicated Server, never shared.
     
  7. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,369
    Likes Received:
    2,408
    You can open support ticket with backend login and url and the list you want to import and i can give it a go.
     
  8. Markt33

    Markt33 New Member

    Joined:
    Nov 24, 2016
    Messages:
    5
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Hi Twisted i am getting same error check the below but not 1 was imported....

    https://ibb.co/K9GC16t
     
  9. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,369
    Likes Received:
    2,408
    @Markt33 - What;'s your import settings from backend > settings > import/export?
     

Share This Page