@twisted1919 - We want to send satisfaction surveys to our customers after 1 week, 1 month and 3 months after purchasing one of our paid service plans. However, we also offer free service plan, so we cannot simply take the creation time in Mailwizz, since even our free service plan customers will be in Mailwizz (for the newsletters).
I guess I could do another list for the paid customers and create scripts to add the customer at the beginning of their paid service plan and remove them once they resiliate. But it takes more time and it's more error-prone than simply having a "subscriptionStartDate" as a custom field.
@VCrete - in this case, in your list, can you save the date as a custom field in Y-m-d format and then create segments for 1 week, 1 month and 3 months?
The segment would target this date column, like:
(in the above screenshot, if you click the INFO icon in the right side you'll find more tags you can use as values)
And then simply set autoresponders for these segments.
@twisted1919 Thanks for you reply! I didn't know about the [PAST_DAYs_X] tag. I understand that I can create an autoresponder with a segment that only include the right customers. However, which event do I associate the autoresponder? AFTER-SUBSCRIBE set to 0, with incl. current subscriber?
I am desperately trying to get the segmentation by date to work, using the "greater/less than..." selector on the DATE_ADDED field. with no luck. See my screenshot. Despite asking to only show records added in the last 50 days, going back from today (13 Jan 2020), it's giving me loads of records from way back...
Not sure how to better explain it: DATE ADDED is a system field and it's automatically a date field since it's registering the moment a record is added to the list. It's not a custom field for which the format can be changed.