Autoresponder based on custom field

Discussion in 'General discussions' started by VCrete, May 24, 2019.

  1. VCrete

    VCrete New Member

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    Sorry I it was already asked, but I didn't find any topic about it.

    Is there a way to trigger an Autoresponder campaign based on a date custom field? Or a way to create Autoresponder trigger ourselves?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    @VCrete - what do you want to accomplish?
     
  3. VCrete

    VCrete New Member

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    @twisted1919 - We want to send satisfaction surveys to our customers after 1 week, 1 month and 3 months after purchasing one of our paid service plans. However, we also offer free service plan, so we cannot simply take the creation time in Mailwizz, since even our free service plan customers will be in Mailwizz (for the newsletters).

    I guess I could do another list for the paid customers and create scripts to add the customer at the beginning of their paid service plan and remove them once they resiliate. But it takes more time and it's more error-prone than simply having a "subscriptionStartDate" as a custom field.
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    @VCrete - in this case, in your list, can you save the date as a custom field in Y-m-d format and then create segments for 1 week, 1 month and 3 months?
    The segment would target this date column, like:
    Screenshot 2019-05-28 11.38.10.png
    (in the above screenshot, if you click the INFO icon in the right side you'll find more tags you can use as values)

    And then simply set autoresponders for these segments.
     
  5. VCrete

    VCrete New Member

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    @twisted1919 Thanks for you reply! I didn't know about the [PAST_DAYs_X] tag. I understand that I can create an autoresponder with a segment that only include the right customers. However, which event do I associate the autoresponder? AFTER-SUBSCRIBE set to 0, with incl. current subscriber?
     
  6. twisted1919

    twisted1919 Administrator Staff Member

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    @VCrete - Yes, after subscribe should suffice because it has to match the segment criteria as well, but maybe best is to do a test first and see how that works on a small test list.
     
  7. VCrete

    VCrete New Member

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    @twisted1919 - I tried yesterday, but it didn't work. The segment had one subscriber (while clicking on "Show matching subscribers"). No sending was done. I put 0 hour, should I used 0 day instead?
     

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  8. twisted1919

    twisted1919 Administrator Staff Member

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    @VCrete - I assume in the AR settings you have checked to include imported and existing subscribers, right?
     
  9. VCrete

    VCrete New Member

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    @twisted1919 - I was sure I allowed it, but it seems that I didn't. I updated the campaign and will see if it will work.
     
  10. VCrete

    VCrete New Member

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    @twisted1919 - Nope, still received nothing of the auto-responder campaign. Can-I create an user and give the credentials to you by PM so you can see what's wrong? Thanks for all the help so far!
     
  11. twisted1919

    twisted1919 Administrator Staff Member

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    @VCrete - Yes please. Send us backend login url and credentials so we can take a look.
    @laurentiu - can you please try to reproduce this locally in your dev environment?
     
  12. nadworks

    nadworks Member

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    Was this ever resolved? Trying to build something very similar and am a little underwhelmed by the rather limited autoresponder options.
     
  13. laurentiu

    laurentiu Active Member Staff Member

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  14. nadworks

    nadworks Member

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    I am desperately trying to get the segmentation by date to work, using the "greater/less than..." selector on the DATE_ADDED field. with no luck. See my screenshot. Despite asking to only show records added in the last 50 days, going back from today (13 Jan 2020), it's giving me loads of records from way back...

    Annotation 2020-01-13 215426.png
     
  15. laurentiu

    laurentiu Active Member Staff Member

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    @nadworks - I tested and it's worked correctly.
    Your custom tag DATE ADDED must be added like DATE in your list. See screenshot below:
    Screenshot 2020-01-20 21.33.57.png
     
  16. nadworks

    nadworks Member

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    The DATE ADDED field is a system field. Not a manually added custom field. It captures the signup date.
     
  17. laurentiu

    laurentiu Active Member Staff Member

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    @nadworks - check if is a date field. Mailwizz can't compare a value which is not a date with tag [PAST_DAYS_X].
     
  18. nadworks

    nadworks Member

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    Not sure how to better explain it: DATE ADDED is a system field and it's automatically a date field since it's registering the moment a record is added to the list. It's not a custom field for which the format can be changed.
     
  19. laurentiu

    laurentiu Active Member Staff Member

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    @nadworks - system fields which are added automatically cannot be used in segmentation, most probably your DATE ADDED field is a added custom field
     

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