Zero Bounces in MW with AWS SES

Discussion in 'Common issues' started by nadworks, Dec 4, 2019 at 7:57 PM.

  1. nadworks

    nadworks Member

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    This is an odd one and prob. down to my lack of understanding.
    Since switching from Sparkpost to Amazon SES (web API), I do not see any bounces in MW. There were always the odd hard bounces, but not for the last 6 weeks, despite frequent sending.
    I have not set up a bounce server as I gathered from previous posts here that it's not required for AWS (and it wasn't for Sparkpost either). I can see from my SES Reputation Dashboard that I have an overall bounce rate of 1.12%. So where are these addresses?
    Or rather, how do I set up MW to pull these records into the blacklist?
     
    Last edited: Dec 4, 2019 at 8:24 PM
  2. ghimes

    ghimes Member Staff Member Support Staff

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    Hello,
    Did you check the Bounce logs in the Backend->Misc?
    Cosmin
     
  3. nadworks

    nadworks Member

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    Yes, there's nothing from the last 2 months.
     
  4. ghimes

    ghimes Member Staff Member Support Staff

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    When you setup your Amazon SES delivery server, Mailwizz will automatically create in Amazon SES, a SNS Topic that will subscribe to the following endpoint: http://YOUR_MW_APP/index.php/dswh/MW_DELIVERY_SERVER_ID. This endpoint is used to report the bounces to Mailwizz. Can you please check if this is set correctly in your Amazon SES account?

    Cosmin
     
  5. nadworks

    nadworks Member

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    Yes, that's set correctly.
     
  6. ghimes

    ghimes Member Staff Member Support Staff

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    Why don't you try a test campaign to a fake email using this delivery server, to see what happened?
     
  7. nadworks

    nadworks Member

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    Ok, just sent a test to a fantasy email address.
    When I try it with my personal email client, it bounces immediately, so I know it should also trigger a hard bounce with MW.
    However, no bounce was registered. Nothing in the bounce log, and a "0" bounce in the campaign stats.
     
  8. ghimes

    ghimes Member Staff Member Support Staff

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    Did Amazon SES reported the bounce in their dashboard?
     
  9. nadworks

    nadworks Member

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    The dashboard only shows aggregated values, so hard to tell, but there have been a few bounces from previous campaigns of the last 6 weeks registered.

    The test bounce I just sent is not visible yet. Unfortunately, there's no actual list of bounces, just those basic graphs.
     

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