Tracking stats are empty

Discussion in 'Common issues' started by vladimirKobi, Mar 21, 2017.

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  1. vladimirKobi

    vladimirKobi New Member

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    Hi,
    yesterday I sent campaign, but campaign overvew page doesn't show any statistics about it (all metrics are 0). However I can see records in Campaign delivery logs and campaign bounce logs with that campaign ID. Please advise.
    [​IMG]
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    @vladimirKobi - if you click in the 0 in the Tracking stats boxes (0 opens / 0 clicks ) do you see any info?
     
  3. vladimirKobi

    vladimirKobi New Member

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    @twisted1919 Nothing happened if I click on 0 in Tracking stats boxes.
     
  4. frm.mwz

    frm.mwz Well-Known Member

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    This seems similar, albeit different in how it comes out, to when no clicks/opens can be filtered. Something happened during the last few updates.
     
  5. twisted1919

    twisted1919 Administrator Staff Member

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    @vladimirKobi - Please PM me with backend login to your app so that i can have a look.
     
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  6. StarVN

    StarVN New Member

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    I have a similar problem :(
     
  7. twisted1919

    twisted1919 Administrator Staff Member

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    @StarVN - Using what version of the app?
     
  8. StarVN

    StarVN New Member

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    My version is 1.3.8.6.
    Screens in PM
     
  9. twisted1919

    twisted1919 Administrator Staff Member

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    @StarVN - Yeah, please upgrade to 1.4.1. 1.3.8.6 is just too old for us to be able to debug it.
     
  10. indiemusicpeople

    indiemusicpeople New Member

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    how can you tell what version you're using?
     
  11. twisted1919

    twisted1919 Administrator Staff Member

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    @indiemusicpeople - In backend area of your app, look in the footer, right side.
     
  12. Earl White

    Earl White New Member

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    I just started having the same issue, All tracking stats are 0. Just sent out a test campaign to a couple of email address. I am at version level 1.6.3
    Thanks,
    Earl
     
  13. ltdviso

    ltdviso Member

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    we had such a problem with 1 mailing. Sending goes - transitions and openings 0, I paused, went through the settings, restarted - it worked for me, it didn’t change and immediately earned.


    still such a problem is observed with us. we add to the active mailing list the answering machine of subscribers - the mailing is on and the status has not changed when added - so 100% remains

    Answering machine
    (0 days / After subscription) Shipping (100%) 2,011 (17.681%)
     
    Last edited: Oct 11, 2018

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