Need help - exec function must be enabled (SPF and DKIM error)

Discussion in 'General discussions' started by Dominykas, Apr 7, 2015.

  1. Dominykas

    Dominykas New Member

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    Hi!

    I am new user and sorry for my "newbie" question.

    I have tried to send my test email and all good I got it, but I am seeing http://prntscr.com/6quhwq that my DKIM and SPF settings are failed, I am using the same FROM email using different software and all good, so all settings I have setted up in my Cpanel correctly.

    I decided to thinking that there is a problem with Mailwizz because inside my Mailwizz software I haven't entered any SPF or DKIM because I am seeing
    • Your system misses a few PHP functions/extensions in order to use this feature.
    • exec function must be enabled in order to handle the DKIM keys.
    I am using shared hosting.

    Also what should I do to avoid this error?

    Like I said SPF and DKIM settings are good inside my hosting Cpanel.

    Thanks,
    Domas
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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  3. Dominykas

    Dominykas New Member

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  4. twisted1919

    twisted1919 Administrator Staff Member

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  5. Dominykas

    Dominykas New Member

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  6. twisted1919

    twisted1919 Administrator Staff Member

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    Wait, let's see if i get this straight.
    You have Smtp Username: marketing@domasg.com and From Email: info@profitspree.com okay?
    And you are doing these tests by sending a campaign ok?
    And in that campaign, in the FROM field, you set info@profitspree.com, okay ?
    Please confirm the above.

    Also, have you tried to use the FORCE FROM option (set it to always) ?
     
  7. Dominykas

    Dominykas New Member

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    Yes yes and again yes!

    You are absolutely right.

    And in Gmail original email I am seeing marketing@domasg.com (when it should be profitspree.com domain) with DKIM and SPF fails.

    Thanks!
     
  8. twisted1919

    twisted1919 Administrator Staff Member

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    PM me with backend login to your mailwizz app please.
    Thanks.
     
  9. 76uk

    76uk Member

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    hi @twisted1919,

    I got the same issue.
    The first campaign I sent, DKIM worked ok.
    Code:
    dkim=pass header.i=@domain.com
    but then it failed for the next campaigns
    Code:
    dkim=temperror (no key for signature) header.i=@
    we use pmta and we didn't change any configs on pmta.
    any mailwizz configs that I have to check?

    many thanks
     
  10. 76uk

    76uk Member

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  11. twisted1919

    twisted1919 Administrator Staff Member

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    Right, and you should sign them on server side rather than in mailwizz (php) because is faster.
     
  12. David Henry

    David Henry Member

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    @twisted1919

    I am seeing this error out of no where.

    Screen Shot 2017-08-23 at 7.09.03 pm.png

    There is nothing blocking exec. When i go into php.ini editor, this is what I see

    Screen Shot 2017-08-23 at 6.57.51 pm.png
     
  13. twisted1919

    twisted1919 Administrator Staff Member

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    @David Henry - Make sure that is the correct ini file loaded, look into Backend > Misc > PHP Info and see what ini files are loaded and look into those.
    If mailwizz says the function is disabled, it means it is. Look in disable_functions, but if you are using suhosin on the server, look in the suhosin.ini file and make sure it's not listed there either.
     
  14. frm.mwz

    frm.mwz Well-Known Member

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    Can you send a screenshot of the mwz requirements checker?
     
  15. David Henry

    David Henry Member

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    Screen Shot 2017-08-23 at 10.35.17 pm.png

    I can see it as disabled in MWZ, but when i go to the directory i.e. /opt/cpanel/ea-php70/root/etc/php.ini and edit it. Cannot find it here. Screen Shot 2017-08-23 at 10.47.24 pm.png
     
    Last edited: Aug 23, 2017
  16. twisted1919

    twisted1919 Administrator Staff Member

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    @David Henry - as i said earlier, look for what ini files are loaded:
    Screenshot 2017-08-23 15.39.49.png
     
  17. frm.mwz

    frm.mwz Well-Known Member

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  18. David Henry

    David Henry Member

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  19. David Henry

    David Henry Member

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  20. frm.mwz

    frm.mwz Well-Known Member

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