Issues with mail delivery

Discussion in 'General discussions' started by dante, Dec 22, 2018.

  1. dante

    dante Member

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    Hi,

    I added a new delivery server and sent a test campaign of about 6k but I am getting "0 opens" which is strange since I sent the campaign to the "Openers". This is the highest quality data I have and its impossible to get 0 opens on it.

    I checked the delivery server logs and it says "success" under Processed state. Where can I see more info on delivery logs? I am sure there must be some issue somewhere or is my SMTP configured badly? Is so then how to see that?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    If you click on the number of receivers for the campaign, what do you get?
    Screenshot 2018-12-24 10.46.56.png
     
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  3. dante

    dante Member

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    I can see them all under recepients..
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    Yes, but what status/message do you see?
     
  5. dante

    dante Member

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    "Processed status OK" for all emails.
     
  6. twisted1919

    twisted1919 Administrator Staff Member

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    I see, this pretty much means mailwizz has handles the email to the email server.
    Check your smtp server, the issue is there.
     
  7. dante

    dante Member

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    Oh ohkk thank you!
     
  8. Vpul Shah

    Vpul Shah Active Member Support Staff

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    Also check your tracking domain assigned to Delivery server is working properly.
     
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  9. dante

    dante Member

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    Sorry for the late update guys. So my host BLOCKED outgoing mails he asked me questions and all etc lol.

    Where can I find hosts that are chill with mailing traffic?
     

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