Error 500 - Internal Server Error

Discussion in 'Common issues' started by Jahuf16, Nov 6, 2016.

  1. Jahuf16

    Jahuf16 New Member

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    Hello everyone,

    I'm having trouble installing Maillwizz. I have checked this official install video --> and tried to install all the files from the "latest" folder of mailwizz 1.3.7.2 onto the root folder and resulted in the entire Wordpress site malfunctioning.

    Next, i did a fresh Wordpress installation and installed the relevant mailwizz contents onto a sub-folder and accessed the "/install" folder successfully....and it showed all green checkmarks in the pre-requisites until it tried to install onto the localhost database which resulted in this Error 500 - Internal Server Error

    Error 500 - Internal Server Error
    An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance."

    Can someone please help me?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    This error comes directly from the webserver, before reaching mailwizz.
    Your hosting is the best to answer this query.
     
  3. Jahuf16

    Jahuf16 New Member

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    Thank you so much for your prompt response.
    Could you please let me know the reason for the error while trying to install onto the localhost database?
     
  4. frm.mwz

    frm.mwz Well-Known Member

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    no nested installs

    separate folder at least, better separate server for each mailer

    mail needs a lot more stability than wacky web apps
     
  5. Jahuf16

    Jahuf16 New Member

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    Here's the error on database import:

    "SQLSTATE[HY000] [1045] Access denied for user 'mailwizzapp'@'localhost' (using password: YES)"
     
  6. Jahuf16

    Jahuf16 New Member

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    UPDATE: Fixed the error by manually created database and user on Cpanel before database import.

    Thanks a lot!~
     
    twisted1919 likes this.

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