Emails Pausing During Sending

[Tom Roberts]

Morning,

New to the MailWizz programme and have had no problems up until now.

Over the last week or so, every email campaign i send out pauses at 3%?

To complete the email sending, i have to manually refresh and continue the email sending by clicking the email button? An email campaign that should only take 20 mins to send can take a day.

Anybody had the same problem or fixed this? My servers are all up to date and we don't send excessive amounts out either.

Any help would be brilliant.

Thanks

 

[twisted1919]

Hey,
Can you share the settings from backend -> settings -> cron (first box) and tell me about your server configuration, like RAM/CPU/HDD/SSD?
What else is running on your server?
Does Backend -> Misc -> Application log says something pertinent related to mysql database? Like the fact it went away or similar?

 

[Tom Roberts]

This is what the first box says....

Memory Limit - System Default
Campaigns at once - 5
Subscribers at once - 500
Sent at once - 0
Pause - 1
Emails Per Min - 500
Change server at - 200

The server only runs our email campaigns

This is what the application log say // General error: 2006 MySQL server has gone away

Any help would be lovely

 

[twisted1919]

Ok, we're getting somewhere
Try

Subscribers at once - 200 
Pause - 0
Emails Per Min - 0 
Change server at - 0

If you still get issues afterwards, please see https://www.google.co.uk/search?q=2...i57.351j0j7&sourceid=chrome&es_sm=91&ie=UTF-8

Thanks.