Ben Palmer
New Member
Hey, any update on this?
Btw, solved my issue in my previous post.Really glad that I just found that this feature has been added!
I just tried it only to see;
View attachment 11047
is it working well for you @Ben Palmer? @twisted1919 any comments on that?
Also, would be super cool, if, on the segments page, there was a column of all the matching subscribers, w/out having to click into each segment and then click to see that.
Hi @twisted1919 and team, this is so incredibly helpful. Thank you so much for releasing this in the busy run-up to 2.0.
However, I have a functionality question and a tiny request for a future addition to this segmentation model.
1. I noticed that - unless I've made a mistake - the Conditions that apply to your list custom fields cannot be combined with Conditions that apply to the campaigns sent to the list this segment belongs to via the "and" or "any" selector. It appears to be completely standalone. Is that correct?
Scenario: I want to segment engaged people who have opened any campaign in the last 3 month, but I also must include brand new subscribers, who simply don't yet have a contact history. For that purpose I have been operating a custom field that simply counts SENDS, one increment with each successful campaign send at a time. Subscribers with a SENDS value of <3 should still be included in the engaged segment, in addition to those who have opened any campaign in the last 3 months, using the "any" selector. However, these "new" subscribers with a send value <3 are being ignored. I've tested it by removing the "Campaign conditions" section from the segmentation, upon which my new subscribers are being picked up fine. But as soon as I also include a "Campaign condition" it overwrites everything else.
Not sure how others here are therefore using this new segmentation feature and/or if I'm doing anything wrong, but surely we don't want to segment engagement but exclude brand new (hot) subscribers on the back of it.
2. Would it be possible to add a negative option, i.e. segment by non-opens? So in the "Campaign action" selector, we would have the option to select "not opened" ...
Scenario: It would allow us to keep a dynamic disengaged segment which we can eventually target with a re-engagement campaign.
Since we currently do not have any other exclusion mechanism – i.e. select everyone who is NOT in segment X – making selections based on a non-event isn't easily possible.
In any case, thank you!
The way it works is that the AND and OR will be applied between both condition types.I noticed that - unless I've made a mistake - the Conditions that apply to your list custom fields cannot be combined with Conditions that apply to the campaigns sent to the list this segment belongs to via the "and" or "any" selector. It appears to be completely standalone. Is that correct?
Yes, of course, that's next on our list for this feature. But you know... 2.x...2. Would it be possible to add a negative option, i.e. segment by non-opens? So in the "Campaign action" selector, we would have the option to select "not opened" ...
mm have you noticed your operator match is Any? change it to "All" that makes all conditions mandatoryI'm including a screenshot showing you my segment setup.
There's a number of records with "0" sends which are not picked up in the displayed scenario. But as soon as I remove the "campaigns sent" filter, they are being counted.
View attachment 11069
Thanks, but that makes no sense semantically. A record cannot have opened previous campaigns AND have a zero send count. If I have not send to the record yet, they cannot have opened a campaign. It's EITHER a brand new record OR a record with an open history. Both is not possible. So ANY is correct.mm have you noticed your operator match is Any? change it to "All" that makes all conditions mandatory