Devices statistics

Discussion in 'Tips and tricks' started by GildasPro, Dec 8, 2015.

  1. GildasPro

    GildasPro New Member

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    Is there a way to know the statistics about the device?

    I would like to know my newsletter opening percentage via a smartphone.
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    Not for now unfortunately...
     
  3. nadworks

    nadworks Member

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    So, although this is now available, it does not seem to be working correctly.

    I know my audience quite well from GA stats and UTM captured campaign stats, favouring 63%+ mobile devices. However, the device and operating system stats I see here in MW shows 95% Windows / 97% Desktop / 80% Firefox Browser. That's just completely impossible. Yet, it's consistent through all campaigns. It can't be me, because I don't use Firefox.

    Am I missing something? Does anyone else have that same problem?
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    @nadworks - we extract that info from the user agent string we get from them while opening and clicking campaigns.
    It also contains info from proxies which open the emails in behalf of users, or spam filters which do that, so this might be one reason for why the data is off. Remember that you can add ip addresses and ip ranges to block opens and clicks tracking from certain sources. This will give you more accurate data.
     
  5. nadworks

    nadworks Member

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    This seems to be the Google image proxy issue:
    This is my user agent of 94% of opens:
    Mozilla/5.0 (Windows NT 5.1; rv:11.0) Gecko Firefox/11.0 (via ggpht.com GoogleImageProxy)

    Any way the device stats can be outmanoeuvring Google's cached image? This issue has been around for a while and is not affecting stats of other email platforms as far as I can see. So they must be capturing this insight differently.

    Here's more about the known issue:
    https://feedback.mailgun.com/forums...88995-fix-googleimageproxy-user-agent-parsing
    https://www.gmass.co/blog/false-opens-in-gmail/
    https://instiller.co.uk/blog/gmail-image-caching/
     
    Last edited: Jun 24, 2019

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