Bounces Being Processed, But Not Being Blacklisted

Discussion in 'Common issues' started by bradleycolesperkins, Nov 18, 2015.

  1. bradleycolesperkins

    bradleycolesperkins New Member

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    I'm having trouble with the bounces sent from the campaign. The cron job is working, as the campaign registers the bounce rates. But emails such as "Mail Delivery System" and "Postmaster" email address failures arent being processed into the blacklist database.
    Any Ideas where to start to debug this?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    Are those hard bounces?
     
  3. bradleycolesperkins

    bradleycolesperkins New Member

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    No they are soft bounces, as the email address was recognized, but the message bounced back undelivered instead of reaching the recipient's inbox. An example of the emails I have received in the bounce back email account are:-

    Reporting-MTA: dns;Royalmailgroup.com
    Received-From-MTA: dns;ME141AAAPP01.uk.consignia.com
    Arrival-Date: Fri, 6 Nov 2015 22:16:56 +0000

    Final-Recipient: rfc822;jverrall@mgd.royalmailgroup.com
    Action: failed
    Status: 5.1.1
    Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found



    AND

    Reporting-MTA: dns; mx.secure.ifl.net
    Arrival-Date: Fri, 6 Nov 2015 19:56:20 GMT

    Final-Recipient: RFC822; stevehowell@nobel.herts.sch.uk
    Action: failed
    Status: 5.4.6
    Diagnostic-Code: SMTP; 554 5.4.6 Too many hops
    Last-Attempt-Date: Fri, 6 Nov 2015 20:03:22 GMT
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    First one is broken indeed, but the second one is correctly marked as soft bounce.
    Anyway, i think i know what you mean, will have to adjust this slightly.
     
  5. twisted1919

    twisted1919 Administrator Staff Member

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    This is a quick peak from the dev version.
    Unzip attached and put the contents from resulted folder in apps/common/vendors/BounceHandler so that you override the existing 2 files.
    Then give bounces another go.
     

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  6. Jamie Whittingham

    Jamie Whittingham Active Member

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    Whats new in this bounce handler twisted?
     
  7. twisted1919

    twisted1919 Administrator Staff Member

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