Bounce server

Discussion in 'General discussions' started by Ken, Mar 26, 2015.

  1. Ken

    Ken New Member

    Joined:
    Mar 25, 2015
    Messages:
    5
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    I currently have my reply-to and from email address set as my-reply@gmail.com. I do reply to emails and monitor the mailbox there in case users reply to my newsletters.

    Bounce emails also go there.

    So do I set my bouncer server to that email account? Would Mailwizz delete my mails after reading them?
     
  2. Ken

    Ken New Member

    Joined:
    Mar 25, 2015
    Messages:
    5
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    I just tried creating a bounce server. I'm using Google mail so I followed this for imap:
    https://support.google.com/mail/troubleshooter/1668960#ts=1665018,1665144

    However, after submitting the form, I get the following error after waiting for like 3 minutes:

    Error 404!
    Unable to resolve the request "backend/index.php/bounce-servers/create".

    What's going on here?
     
  3. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,168
    Likes Received:
    2,361
    Hey,

    Your request timed out most probably and that caused the error, it's fine, no big deal, this usually happens if your hosting is blocking some outgoing ports. Can you give me more details about the hosting you have?
    As a side note about this, it';s not OK to use gmail/yahoo or any other free service for this purpose, they will block your access after a while.

    It's better to have a business address, as specified above.

    No, mailwizz only delete files that it identifies as belonging to it.

    Thanks.
     
  4. Ken

    Ken New Member

    Joined:
    Mar 25, 2015
    Messages:
    5
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Let me clarify. I am using Google mail for business, meaning my email is actually me@mydomain.com. It's just serviced by Google so I don't have to handle to email hosting.

    As for hosting, I'm using WiredTree.com dedicated server. The server is Linux powered by CPanel.

    What should I do next?
     
  5. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,168
    Likes Received:
    2,361
    Let's test this, to be sure your server doesn't block any outgoing ports.
    Can you send me all the details to add this bounce server? This way i can try it on my dev server where is no restriction.
    Send me a PM if doable.

    Thank you.
     
  6. Stanley Ukadike

    Stanley Ukadike Member

    Joined:
    Jul 23, 2016
    Messages:
    60
    Likes Received:
    19
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Hello @twisted1919. I added a bounce server and linked to delivery server. The mailbox receives bounced emails but mailwizz takes no action. The bounced mails remain as unread. This used to work until i moved my mailwizz application from AWS to a Contabo VPS running Plesk. What can be the cause and how do i troubleshoot bounce server?
     
  7. Stanley Ukadike

    Stanley Ukadike Member

    Joined:
    Jul 23, 2016
    Messages:
    60
    Likes Received:
    19
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Figured it out. Imap extension for PHP CLI is not enable by default on plesk. Therefore imap only work via apache.
     
    twisted1919 likes this.
  8. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,168
    Likes Received:
    2,361
    @Stanley Ukadike - The logs in application log complaining about missing imap library should have been a good hint :p
     
  9. Stanley Ukadike

    Stanley Ukadike Member

    Joined:
    Jul 23, 2016
    Messages:
    60
    Likes Received:
    19
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    1
    Yeah, the hint came from there. I should have checked the logs earlier. Thanks all the same.
     
    twisted1919 likes this.
  10. mwz.publitech

    mwz.publitech New Member

    Joined:
    Nov 9, 2016
    Messages:
    20
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    4
    Hello @twisted1919 ,
    One question: now by default all emails reach the recipient with an email to "reply to", because it is mandatory in my version of mailwizz (1.4.8). Is there a way to prevent this email from appearing and by default be the same as the sender (From)?
     
  11. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,168
    Likes Received:
    2,361
    @mwz.publitech - it's hard to give any advice for older versions of the app given the amount of changes that have happened since then...
     
  12. frm.mwz

    frm.mwz Well-Known Member

    Joined:
    Mar 8, 2016
    Messages:
    3,707
    Likes Received:
    675
    S.E:
    2019-11-27 02:17:39
    L.T:
    Regular
    L.C:
    7
    The easiest way is to have FROM = bounce = ReturnPath = ReplyTo. It also makes for best deliverability.
     
    mwz.publitech likes this.

Share This Page