Wrong number of subscribers in list.

Discussion in 'Common issues' started by Gerard Michel Vollet, Dec 17, 2018.

  1. Gerard Michel Vollet

    Gerard Michel Vollet Member

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    Wrong number of subscribers in list.

    Before sending the campaign it was 7K in the list, now it is 19!

    [​IMG]
    [​IMG]


    How to fix this?
     
    Last edited by a moderator: Dec 17, 2018
  2. cong

    cong Member

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    The reason might almost subscribers moved to other list - like: blacklist
     
  3. Gerard Michel Vollet

    Gerard Michel Vollet Member

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    The subscribers have not moved, I still can see them all in Subscribed status.
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    @Gerard Michel Vollet - This was an issue but it's fixed in 1.6.9, please update and see how it goes.
    Also, please stop adding links like this one in your forum posts, it's not okay:
    Screenshot 2018-12-17 10.10.17.png
     
  5. Gerard Michel Vollet

    Gerard Michel Vollet Member

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    Thank you very much for letting me know that the image host I used to add screenshots to the post added a link. I will find something else from now on and have a look at my recent posts.

    I will update Mailwizz as you suggested.
     
  6. twisted1919

    twisted1919 Administrator Staff Member

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    @Gerard Michel Vollet - You can simply drag images and drop them in the textarea where you type your comment, this will allow to upload images to the post.
     
  7. Gerard Michel Vollet

    Gerard Michel Vollet Member

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    smiley-1981935_640.png
    That worked, thank you!
    Didn't know that was possible as I was using the "image" icon.
     
    twisted1919 likes this.
  8. Yas King

    Yas King New Member

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    Hi twisted1919
    i have updated to the latest version, since the update the list shows 287 instead of 10K, new subscribers can get added and will count on top of 287, can you please tell me what is the problem, also since the update the bounce back has no report even tho there were many bounce backs, any help will be appreciated.

    Thank you
     
  9. laurentiu

    laurentiu Active Member Staff Member

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    @Yas King - you can upload some screenshots with this issue?
     
  10. twisted1919

    twisted1919 Administrator Staff Member

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    @Yas King - The hourly cron job will correct that for you automatically.
     
  11. twisted1919

    twisted1919 Administrator Staff Member

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    Are you sure your hourly cron job is running... ?
    From the counters, you indeed have 11851 subscribers, but only 304 of them are confirmed.
     
  12. ANDREA ERRICO

    ANDREA ERRICO New Member

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    Hello I am new MW user
    I am building a number of lists, divided by subscriber`s country. I have not sent any email out yet, so no blacklist, unsubcribers and so on.
    My problem is that I have uploaded 9.729 emails to a new list, but total shown is just 4.581.
    I have deleted this list a couple of times, refreshed several times but nothing, officially this list has 4.581 contacts.
    All lists are divided by country, so emails end with .de ( Germany ) .it ( Italy ) . nl ( Netherland ) and so on, no way there can be duplicates throgh different lists.
    I attach 2 screenshots , after uploading and when checking list total.
    I have bought MW software just last week, so it is the latest version, I guess
    Any clue how to fix this issue ?
    Thank you for helping me out ! Mailwizz 2.jpg Mailwizz 1.jpg
     
  13. twisted1919

    twisted1919 Administrator Staff Member

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    @ANDREA ERRICO - can you please go to your list subscribers, to see all the subscribers in the list? From the above screenshot, click on the USA - ADA 1 link, this will take you to your list overview. From there click on subscribers link and see then in the subscribers list, how much it shows.
     
  14. ANDREA ERRICO

    ANDREA ERRICO New Member

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    Hello Twisted
    Thank you for your quick reply !
    Unfortunately, I have to confirm you that the total number shown there is 4.581 contacts...In fact,I have 459 pages with 10 contacts/each.

    Mailwizz 5.jpg Mailwizz 3.jpg
    Attached are 3 more screenshots Mailwizz 4.jpg Mailwizz 5.jpg
     
  15. laurentiu

    laurentiu Active Member Staff Member

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    @ANDREA ERRICO - Check your file because mailwizz count all rows from file even if this rows are empty.
     
  16. ANDREA ERRICO

    ANDREA ERRICO New Member

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    Thank you for your reply
    But my problem is that I have successfully imported 9.729 contacts and total shown in this list is 4.581.
    9.729 comes from one file downloaded from the actual marketing platform I am sending newsletters from so it is accurate and emails are already considered deliverable.
    If MW counts also empty rows I am supposed to have more contacts than the uploaded number.
     
  17. laurentiu

    laurentiu Active Member Staff Member

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    @ANDREA ERRICO - Make sure you have 9729 emails in your file.
    Update to latest version, from our test import work just fine.
     
  18. ANDREA ERRICO

    ANDREA ERRICO New Member

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    Thank you again, Laurentiu
    How to update MW ? sorry to ask but this is my first week playing with this software and I am still learning
     
  19. laurentiu

    laurentiu Active Member Staff Member

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  20. laurentiu

    laurentiu Active Member Staff Member

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