Whats the difference between an abuse complaint and an abuse report?

bolty

Member
Hello, I'm wondering if someone could please explain the difference between an "abuse complaint" and an "abuse report"?
I've just updated to version 1.9.23 which has added a new screen for each of these
 

twisted1919

Administrator
Staff member
abuse complaint
These are automatically processed by mailwizz via FBL servers. They get created when someone presses the "This is spam" button in email clients.
abuse report
Each time when you send an email campaign, we embed an abuse report link, which if followed, people can fill in an abuse report which will reach the website administrator (mailwizz backend user) and the email administrator decides which action to take.
 
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