website and api went offline by itself.

[João Reis]

I there any reason why the website + api went offline by it self?
Thanks.

 

[twisted1919]

@João Reis - Only if using a wrong license or an invalid one, or one that is already in use.

 

[João Reis]

thats weird, maybe it loses itself in remote checking? How can I find out why?

 

[twisted1919]

@João Reis - Just make sure you don't block outgoing connections to mailwizz.com

 

[Yashi]

my email service also got offline automatically.. and i check with my digital ocean server ip. and its not match with my maillwizz licence ip. so i edited my licence ip to DO ip. but nothing happen. how do i solve this issue.

 

[frm.mwz]

Just make sure you don't block outgoing connections to mailwizz.com

What data is being transferred?

 

[sendmedialtd]

my email service also got offline automatically.. and i check with my digital ocean server ip. and its not match with my maillwizz licence ip. so i edited my licence ip to DO ip. but nothing happen. how do i solve this issue.

Mine also went offline yesterday too, i checked my MailWizz account and saw that it had the old servers IP. I've just updated that now so hopefully that wont happen again. @Yashi if you click on the little Pencil icon in your MailWizz account that will allow you to update the IP address your MW program is hosted on.

 

[sendmedialtd]

What data is being transferred?

Its just a simple API check to ensure the IP hosting MW matches with the IP the purchase code is registered with, or even to check the purchase code is valid.

Just make sure the IP 139.162.169.229 is not blocked

 

[Yashi]

I did change my IP. now all ips are ok. but still in offline mode.. how to unblock 139.162.169.229 ip.. my email service hosted on DigitalOcean under Plesk panel, i install Plesk on Digital Ocean. someone can please guide me to unblock this.

 

[Yashi]

is this licence info save inside my DB?

 

[twisted1919]

@Yashi - In your mailwizz app, set your license info in backend > settings > license info.
You will also want to go to https://www.mailwizz.com/customer and adjust your license info from there too.

 

[Yashi]

I can't login into backend or frontend. that's the main reason. I did change my license ip in the maillwizz customer portal. but nothing happens

 

[twisted1919]

Even if the app is currently offline, you should be able to access the /backend url and login.
What is your app url ?

 

[Yashi]

can I send you a private message?

 

[Yashi]

is this solvable

 

[sendmedialtd]

Send me a PM Yashi if twisted hasnt managed to get back to you yet, ill look at this for you