Update to newest version not successful!

Discussion in 'General discussions' started by Gerard Michel Vollet, Nov 28, 2018.

  1. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    Hello,

    After a long time not using Mailwizz I decided to restart some campaigns and the first one I attempted got stuck at the pending-sending stage. Seeing that I was behind a lot of the updates, I decided to update the app hoping this was going to be a walk in the park.

    Now I have an error message when I go to: http://www.yourdomain.com/backend/index.php/update

    I followed the instructions from this page for the update: https://kb.mailwizz.com/articles/upgrade-steps/

    I used CyberDuck on Mac to upload the "update" folder of the latest version on the app from CodeCanyon, and I made sure this was set to "overwrite."

    I even contacted the server guys for my VPS and they said it's not an issue with the server.

    I have just renewed my support package and hope to find a solution with your help.

    Thank you.
     
  2. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    9,697
    Likes Received:
    2,268
  3. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
  4. Ricardo Lobo

    Ricardo Lobo New Member

    Joined:
    Feb 8, 2017
    Messages:
    22
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    2
    Hello guys,

    Where do I find the update log 1.65 or 1.67?
     
  5. laurentiu

    laurentiu Member Staff Member

    Joined:
    Mar 13, 2018
    Messages:
    160
    Likes Received:
    20
    Backend - Misc - Changelog
     
  6. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    What about my issue?
     
  7. Ricardo Lobo

    Ricardo Lobo New Member

    Joined:
    Feb 8, 2017
    Messages:
    22
    Likes Received:
    0
    S.E:
    Expired
    L.T:
    Regular
    L.C:
    2
    My version shows only 1.6.3

    I want to know the news of 1.6.5 and 1.6.7?
     
  8. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    9,697
    Likes Received:
    2,268
    Please do this; https://kb.mailwizz.com/articles/enable-debugging/ and then reload your page and take a screenshot.

    Download latest version of the app, and open it's CHANGELOG file. You'll find there the info you need.
     
  9. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
  10. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    9,697
    Likes Received:
    2,268
  11. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    OK, that worked, thank you.

    Now, I still have the original issue with campaigns stuck on pending-sending.
    I have all cron jobs that used to work and I contacted the server guys who say:

    [​IMG] image hosting

    I don't know what to do now.

    Thank you fro your help.
     
  12. majid1f

    majid1f Member

    Joined:
    Feb 23, 2015
    Messages:
    86
    Likes Received:
    11
    hi,
    see application log in the Miscellaneous menu in the backend area and check errors
     
  13. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    Thank you very much, but as I look at it, I do not have a clue...
     
  14. frm.mwz

    frm.mwz Well-Known Member

    Joined:
    Mar 8, 2016
    Messages:
    3,532
    Likes Received:
    656
    S.E:
    2019-05-17 04:02:46
    L.T:
    Regular
    L.C:
    7
    Run them in verbose mode on cli, see kb for send debug.
     
  15. MORGENS Design

    MORGENS Design Member

    Joined:
    Jan 6, 2016
    Messages:
    40
    Likes Received:
    1
    S.E:
    2019-01-31 04:27:08
    L.T:
    Regular
    L.C:
    5
    I also had CRON running errors. For help, I'll tell you what was the problem:

    pl / usr/local/bin/php and /usr/bin/php-cli

    It was probably due to switching from EasyApapche3 to EasyApache4 because it was too specific to enter where to find php.
    I put the PATH in the cron, if you can not find the cron for the php interpreter because it is a command line error that has not been generated.

    I took the STDERR redirection so if you have an error you will need to receive the error output in email.
     
  16. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    9,697
    Likes Received:
    2,268
    @Gerard Michel Vollet - You can open a ticket and we can look into it. Include backend url and login to your mailwizz and also url and login to the place where you set the crons.
     
  17. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    I just sent a ticket. Thank you very much.
     
  18. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    117
    Likes Received:
    15
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    Thank you to everyone who has helped me with this issue.
     
    twisted1919 likes this.

Share This Page