Update notification

Dilbert

Dilbert

Member
I received this the past two days. I am running 2.4.5.

I do not believe an update is needed.

No changes have been made to the server; I highlighted two lines that seemed to fail.

Is there a way for me to investigate what happened?

Thanks

Automatic update notification!
[2024-03-19 05:00:22] - Acquiring the mutex lock...
[2024-03-19 05:00:22] - Checking the system for all functions and binaries...
[2024-03-19 05:00:22] - All functions and binaries are in place, we can continue...
[2024-03-19 05:00:22] - Fetching latest version number...
[2024-03-19 05:00:23] - Trying to backup the app before the upgrade...
[2024-03-19 05:00:23] - The backup manager extension is missing or is disabled, no backup can be made!
[2024-03-19 05:00:23] - Fetching the file signature...
[2024-03-19 05:00:24] - The file signature is 30e37ce2bf64e41b8261eb72f50667207dcd910b
[2024-03-19 05:00:24] - Downloading the update file, this might take a while...
[2024-03-19 05:00:32] - Download complete, checking the signature...
[2024-03-19 05:00:33] - Server response is correct, unzipping the file...
[2024-03-19 05:00:46] - Waiting for running campaigns to finish...
[2024-03-19 05:00:46] - Done waiting for campaigns to finish, it took 0 seconds!
[2024-03-19 05:00:46] - The archive has been unzipped successfully, trying to copy the files over...
[2024-03-19 05:01:35] - Unable to copy the files in the right location!
 
Thanks @twisted1919.
I don't think it's a disk space issue. The server has 100GB, I'm using about 30.
When I logged on to the customer side yesterday, it asked me to run the update. It ran fine in a second or so, yet I still got this email last night, even though no update is needed.
 
Try to run it as I described above. if no luck, open a ticket with app backend url and access and ssh access so we can fix it, most likely the update did not finish properly.
 
This is what it returns.

[root@web ~]# /usr/local/bin/ea-php81 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update >/dev/null 2>&1
[root@web ~]# /usr/local/bin/ea-php81 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update >/dev/null --verbose=1
[root@web ~]#

I am not a server admin, and from what I understand, I am not able to give out SSH access. I have never used SSH. I use WHM to get to terminal, and upload through Filezilla (when doing things manually).

Are there other options for you to be able to help?

Sorry for being difficult.
 
Do this:
Code: 
usr/local/bin/ea-php81 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update --verbose=1
 
Interesting response. Again, nothing has changed on the server; I have not moved the newsletter program.

[root@web ~]# usr/local/bin/ea-php80 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update --verbose=1
bash: usr/local/bin/ea-php80: No such file or directory
[root@web ~]#
 
I missed something previously, see:
Code: 
/usr/local/bin/ea-php81 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update --verbose=1
 
[root@web ~]# /usr/local/bin/ea-php81 -q /home/pathlabt/public_html/newsletter/apps/console/console.php auto-update --verbose=1
[2024-03-20 14:19:19] - Acquiring the mutex lock...
[2024-03-20 14:19:19] - Checking the system for all functions and binaries...
[2024-03-20 14:19:19] - All functions and binaries are in place, we can continue...
[2024-03-20 14:19:19] - Fetching latest version number...
[2024-03-20 14:19:20] - Already at the latest version, nothing to do.
[root@web ~]#
 
Yeah, somehow you've ended up with some sort of partial update.
Please open a ticket and include access as requested above so we can fix this for you.
 
twisted1919 said:
Yeah, somehow you've ended up with some sort of partial update.
Please open a ticket and include access as requested above so we can fix this for you.
Click to expand...
Hi,
Unless you can do it with FTP access, I'll wait for the next upgrade and see if it clears itself.
I have not had any additional notices since I reported it.
I do not have the skills needed to give you SSH access, here is what my host sent me: https://help.hostek.com/en/articles/3682702-ssh-access-cpanel-vps
I believe I tried once before and was not able to complete it.

Thanks
 
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