Unsubscribe request

Please review the attached photo and let me know if there is a solution and what is causing the problem.
 

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  • UNSUB mailwizz.png
    UNSUB mailwizz.png
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That's generated by the List-Unsubscribe header. You'll have to unsubscribe that subscriber manually from your system.
 
yeah i know, i am including the unsubscribe link in the email body, so i was hoping that everything would be done automatically instead of doing it manually it works also through the link but i don't know how the other one works
 
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