Unsubscribe link stoped working

Discussion in 'Common issues' started by david he, Dec 25, 2018.

  1. david he

    david he New Member

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    Hello all,

    We currently have an issue with our unsubscribe link. It used to work but now when the user clicks on the unsubscribe, they see the following message:

    This page isn’t working
    tracking.domain.org sent an invalid response.

    ERR_INVALID_REDIRECT

    I've already regenerated the system urls from backend and made sure that the [UNSUBSCRIBE_LINK] is using the other protocol. Nothing is working.

    The other links in the email work, and they also start with tracking.domain.org. Any help is appreciated! Thanks.
     
  2. Vpul Shah

    Vpul Shah Active Member Support Staff

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    Hello David,

    Try to remove Cache from customer, backend as well runtime cache.
    And then check it.
     
  3. twisted1919

    twisted1919 Administrator Staff Member

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    @david he - if you replace the tracking domain with the original domain name in the url that does not work, does it work ?
     

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