Unconfirmed emails

[Gerard Michel Vollet]

Hi,

I have quite a lot of unconfirmed email records.
My list is set to single opt-in. What is causing this?
Should I delete this records or there is a chance for the record to be confirmed later?

 

[twisted1919]

Hey,

If the list is single opt-in then they should already be confirmed.
Did you tried subscribing in the list by yourself and see how it went ?

P.S: If you have changed the opt in type, then i assume you can wait for these subscribers to confirm.
Let me know.
Thanks.

 

[Gerard Michel Vollet]

Yes, I have tried several times to subscribe myself and it always go through.
The list was started as single opt-in and I have never changed its type.

I just deleted 27 unconfirmed records for the last 48 hours.

I tested further in entering an already in the list email and no name and I got this.



It gave me an Unconfirmed record.

Entering only the name gives me the same form and another Unconfirmed record.

So, the problem comes from this obviously.

 

[twisted1919]

Before asking for some FTP details, can you look into phpmyadmin and confirm taht your database is using the innodb storage engine ?
If it does, then contact me via PM with the url to the subscribe page, a backend login to mailwizz and a FTP login.

 

[Gerard Michel Vollet]

I PMed you!

 

[twisted1919]

For others to know, the issue is that the storage engine, instead of innodb, turned out to be myisam.
Mailwizz needs innodb because it relies on internal tables relations.