tracking domains feature in unsubscribe

majid1f

Active Member
MailWizz 2.0 Tester
We have multi domains that each one have seprate sending.
Imagin malwizz install in: mydomain.com
durring sending campaigns when we select a seprate tracking domains (such as track.second.com). all link would change like this:
track.second.com/campaigns/vg420yyd0qf37/track-url/bs481zx6kfd3f/3ded...
All link work well and goes direcly to target links except "unsubscribe", when some one click unsubscribe it goes to:

mydomain.com/lists/vz681x2ak3349/unsubscribe/unsub...

while we expect it's goes to

track.second.com/lists/vz681x2ak3349/unsubscribe/unsub...

Why it's important?
cause it's make multiple different redirect domains and increase risk of spam.
On the other hand, we want mailwizz main domain be hidden and if spam problem happen, only one domain will be affected, not the main domain of mailwizz.
 

twisted1919

Administrator
Staff member
This is by design, the unsubscribe link must point to the main domain, otherwise, if it points to tracking domains, those domains can stop working leaving people unable to unsubscribe.
 

pokerdawg

New Member
Is there a way to do this? There seems to be conflicting information in other posts.
It is important to NOT use the server name as the opt-out link because that becomes a fingerprint for spam filters.
We saw this with another package - they forced all to use the same opt-out domain, and that domain name became a spam word at Google. We could send an email from one Gmail to another and just include that domain name in the body of the email and it would always go to spam.

It is critical that each sending domain be able to use that specific unique domain name for tracking and opt-out

>> if it points to tracking domains, those domains can stop working leaving people unable to unsubscribe.

Why would tracking domains stop working? And if there is a glitch in MailWizz that would make them stop working, why would you ever use them, as that would break your links, etc.? I'm confused, can you elaborate on this?
 
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twisted1919

Administrator
Staff member
There should be an option to use a secondary domain.
You can build the unsubscribe url manually in this case.

Why would tracking domains stop working?
Because people remove them more often than not, they add it, use them for a while, then don't know why they are good for and remove them, leaving broken links.

If you want to go about this, just create a custom tag for unsubscribe where you enter your unsubscribe link manually, then use that tag in all your campaigns instead of the regular tag, I think it's the simplest thing to do.
 

pokerdawg

New Member
What needs to go into that custom tag?

Where do we get the exact code to include in the custom tag to do an unsubscribe?

Would it be a custom tag per sending domain? Per tracking domain? Per campaign?
 

laurentiu

Well-Known Member
Staff member Support Staff MailWizz 2.0 Tester
What needs to go into that custom tag?
Your custom unsubscribe link.
Where do we get the exact code to include in the custom tag to do an unsubscribe?
This example is to use it only if you want a custom unsubscribe url to point on secondary domain or other else.
Would it be a custom tag per sending domain? Per tracking domain? Per campaign?
You can use this custom tag in all campaigns.
 

jacobrosenfeld

New Member
There should be a way to add a secondary domain for a brand that is basically a whitelabel with cname record and all the links will use that second domain.

if my normal domain is example.com and then I want exampleB.com then the webversion should show exampleB.com/webversion and the unsubscribe should be hosted on exampleB.com/unsubscribe and then the click tracking/forwarding should also use exampleB.com
 
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