Total unsubscribe

wissem

Member
Hi
i have total number of unsubscribe bigger than the total number of open, is it that logic ? how can i fixe this issue?

Taux unsubscribe.png
 

frm.mwz

Well-Known Member
Some mail clients do not allow for open tracking.
Some users may have marked it as spam and their service may have unsubscribed via the headers.
Some blacklisting may appear in the unsubscribes (and some of the blacklisting rules can be adjusted in mwz).

Have you tried testing your open tracking in various clients?
 

frm.mwz

Well-Known Member
Hi!
please share me the blacklisting rules can be adjusted in mwz
thank you

/backend/index.php/settings/email-blacklist
/backend/index.php/email-blacklist/monitors/index
and
in the file
apps/common/vendors/BounceHandler/rules-custom.php
you can make custom rules based on the original (keep it as is) rules.php
(simply copy the original into your custom file and make adjustments there).
 
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