Tag URLs & Images not working

M

mailmole

Member
Hi,

I am having 2 issues that prevent me from sending my emails:
  1. The system URLs, such as the Unsubscribe, ie [UNSUBSCRIBE_URL], and Web version, ie [WEB_VERSION_URL], links, are not clickable in my emails. When I send my emails and check in different mailboxes, such as gmail/etc, the links are text. I initially set up a custom tracking domain in my backend. However, after doing some research in the forum, I decided to remove it and try again. The issues persisted.
  2. The images are not displaying at all. My emails arrive to inbox so there's no block on my images from Gmail. The images are accessible when I check their source links. But, they are still missing when I check them in the mailboxes. I add images using the CKeditor. When I set up the CKeditor, I made sure to enable the file manager for both users and customers. If that's of any help, here's how I place my images in the HTML:
    1. <img src="http://domain.com/frontend/assets/files/customer/uniqueid/image.jpg" alt="Alt text here" style="display:block;width:100%;font-size: 14px; font-family:Arial, Helvetica, Verdana, Trebuchet, Times, sans-serif, Tahoma;text-align:center; padding: 0px 0% 0px 0%; max-width: 640px; min-width: 320px;height: auto;outline: none;-ms-interpolation-mode: bicubic;clear: both;display: block;border: 0;margin: 0 auto;float: none;width: auto !important;" class="75p" />
Let me know if you have any questions :)
 
@mailmole -
#1 - You should add those tags in a link like:
Code: 
<a href="[UNSUBSCRIBE_URL]">Unsubscribe me</a>

#2 - If the full url to the image is there, it means something is blocking the image. Some hosts, via htaccess, will prevent hotlinking images to preserve bandwitdh, so that might be the case for you too.
 
twisted1919 said:
@mailmole -
#1 - You should add those tags in a link like:
Code: 
<a href="[UNSUBSCRIBE_URL]">Unsubscribe me</a>

#2 - If the full url to the image is there, it means something is blocking the image. Some hosts, via htaccess, will prevent hotlinking images to preserve bandwitdh, so that might be the case for you too.
Click to expand...

#1 That's precisely how I put the links together. I am not a stranger to HTML. So, what else could be causing it?

#2 How can I resolve it? I used the same host as I had in the past when an older mailwizz was installed. At that time, I had no such issue. I just did a test with images hosted on other servers and those actually worked and did display in the email. So, there's something wrong with the CKeditor/installation in this case. Do you have any suggestions where else can I look?

Thanks
 
Last edited:
For anyone having similar issues, my case had the following reasons:

1. The system URLs don't parse when sent in test emails. They do seem to work when sent in campaigns.

2. The images didn't display because the ufw of the mailwizz denied all prots, incl those of http and https.

Thanks to @twisted1919 for all the help and tips!
 
mailmole said:
For anyone having similar issues, my case had the following reasons:

1. The system URLs don't parse when sent in test emails. They do seem to work when sent in campaigns.

2. The images didn't display because the ufw of the mailwizz denied all prots, incl those of http and https.

Thanks to @twisted1919 for all the help and tips!
Click to expand...

@twisted1919

How do I go about it to fix my problem of my images on my html email template not showing up on mailwizz? Just to be clear, the html email template is still in mailwizz, not yet sent for testing.
 
Last edited:
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