Surveys

[Jim Elliott]

I am confused as to how to use them. Can you point me to some information on their use?
Thanks!

 

[twisted1919]

@Jim Elliott - Since this feature is super new, we don't have docs for it yet, we will add as soon as possible though.
What you need to know now is that you can create the survey in survey area, then include a link to it in your campaigns so people can reach your survey and fill it in.

 

[laurentiu]

@Jim Elliott - For now the survey feature is super simple, you create your survey with the questions you want and then include the url to the survey in your campaigns by using the [SURVEY:{UID}:VIEW_URL] tag. Then you get stats related to the survey in the survey overview. Of course, survey are powerful with conditional fields and all that and connected to the list of subscribers the campaign has been sent to.

 

[Jim Elliott]

Sorry I still do not get it as it just see,s to be a CKEditor area

 

[laurentiu]

@Jim Elliott - That is only the general info for the survey. Once you click save changes you will be able to add fields to the survey, see survey overview, etc..

 

[Jim Elliott]

May I suggest that surveys are also available as "stand alone" so they could be placed on a website independently of a mailing campaign. This would be really superb

 

[twisted1919]

@Jim Elliott - each survey has it's own landing page which you can iframe in your website. But i see what you mean anyway.

 

[Megat ahmad mustaqim]

Hi,
May I know how do we check who is the responder?

 

[laurentiu]

@Megat ahmad mustaqim - On Customer -> Surveys -> "Your survey" -> Responders and there you find all data.

 

[Megat ahmad mustaqim]

Hi @laurentiu,
I don't see any email address.

 

[laurentiu]

@Megat ahmad mustaqim - you don't see any email because when survey has been created you didn't create email custom field.

 

[Megat ahmad mustaqim]

Hi,
I don't get what you mean. I need to create email field in my survey form???
I thought email address will be automatically tracked because we put our survey link in our email campaign. And we blast our campaign to the list.

 

[twisted1919]

@Megat ahmad mustaqim - You get more than that, you get a link to the actual subscriber which took the action. It's just we don't show that info yet, but it is recorded, so we will make it available.

 

[Megat ahmad mustaqim]

Hi @twisted1919,
When are these feature will be available? We have to know the recipients information who answer the survey and we also want to export out the report statistic for the survey form.

 

[Rakaela]

@Megat ahmad mustaqim - You get more than that, you get a link to the actual subscriber which took the action. It's just we don't show that info yet, but it is recorded, so we will make it available.

Hi @twisted1919

Has this been made available yet? I want to do a survey but it won't be useful if I can't see which email address received the survey.

 

[twisted1919]

@laurentiu - can you look into this?

 

[laurentiu]

Has this been made available yet? I want to do a survey but it won't be useful if I can't see which email address received the survey.

Yes this is available, email address is showed when a subscriber submit a survey.