Subscribers blacklisted as result of spam preblocked bounce.

Prezzyz

New Member
So it seems that the problem remains. After several tests I've found out;
When a recipient's ESP (for exmaple Gmail) blocks an email from being delivered. Mailwizz automatically sets such recipient as a blacklisted contact.
I take that perhaps this is a default in the php. What actions should I take to prevent this from happening? @twisted1919 said this was fixed in the new version of Mailwizz I don't see how. Maybe I'm overlooking something but for now this problem is painfully harming our lists. Can someone assist me here?

Attached I add screenshots to back up what I mean.

Thanks in advance
 

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frm.mwz

Well-Known Member
So it seems that the problem remains. After several tests I've found out;
When a recipient's ESP (for exmaple Gmail) blocks an email from being delivered. Mailwizz automatically sets such recipient as a blacklisted contact.
I take that perhaps this is a default in the php. What actions should I take to prevent this from happening? @twisted1919 said this was fixed in the new version of Mailwizz I don't see how. Maybe I'm overlooking something but for now this problem is painfully harming our lists. Can someone assist me here?

Attached I add screenshots to back up what I mean.

Thanks in advance
Have you tried changing this in the rules files?
 

twisted1919

Administrator
Staff member
@Prezzyz - If you open /apps/common/vendors/BounceHandler/rules.php the first internal rules look like:
Code:
BounceHandler::COMMON_RULES          => array(
   array(
      'bounceType' => BounceHandler::BOUNCE_INTERNAL,
      'regex'        => array(
               '/smtp;(.*)Our system has detected/i',
               '/smtp;(\s*)?550 (.*)?Unfortunately, messages from (.*) weren\'t sent/i',
               '/smtp;(\s*)?554 ERROR: Mail Refused/i',
           ...
So the first one should match your message as an internal bounce, not as a hard bounce.
Are you sure your rules files is updated properly?
 
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