nadworks
Active Member
Hi,
I have a couple of lists with subscriber counts that are completely out of whack. Not even just slightly.
I.e. a list with >2500 subscribers shows as 14/8 subscribers. When I open the list, it shows the correct number, when I send to the list it successfully sends to the correct number of active subscribers. (see screenshots)...
![Annotation 2019-12-13 170343.png Annotation 2019-12-13 170343.png](https://forum.mailwizz.com/data/attachments/8/8871-e6aabbef7401d51c63f67cc435bf2b52.jpg?hash=5qq773QB1R)
![Annotation 2019-12-13 170412.png Annotation 2019-12-13 170412.png](https://forum.mailwizz.com/data/attachments/8/8872-51067970b83c50b9987645d54d63c937.jpg?hash=UQZ5cLg8UL)
![Annotation 2019-12-13 170251.png Annotation 2019-12-13 170251.png](https://forum.mailwizz.com/data/attachments/8/8873-2c90fef8b8c240c0bcbc319a9e994f9e.jpg?hash=LJD--LjCQM)
![Annotation 2019-12-13 170509.png Annotation 2019-12-13 170509.png](https://forum.mailwizz.com/data/attachments/8/8874-58e0fca86fb0df5efaa47107958eb7d9.jpg?hash=WOD8qG-w31)
I exported the full list and re-uploaded them all again without errors. But the subscriber count didn't change and was stuck on 14/8.
Another example shows 3285/2 in the subscriber count. No idea where the "2" comes from, but the active, confirmed and non-blacklisted subscribers are indeed 3285.
Any idea how to rectify this? How to correct this? Where these nonsense numbers come from?
I have a couple of lists with subscriber counts that are completely out of whack. Not even just slightly.
I.e. a list with >2500 subscribers shows as 14/8 subscribers. When I open the list, it shows the correct number, when I send to the list it successfully sends to the correct number of active subscribers. (see screenshots)...
![Annotation 2019-12-13 170343.png Annotation 2019-12-13 170343.png](https://forum.mailwizz.com/data/attachments/8/8871-e6aabbef7401d51c63f67cc435bf2b52.jpg?hash=5qq773QB1R)
![Annotation 2019-12-13 170412.png Annotation 2019-12-13 170412.png](https://forum.mailwizz.com/data/attachments/8/8872-51067970b83c50b9987645d54d63c937.jpg?hash=UQZ5cLg8UL)
![Annotation 2019-12-13 170251.png Annotation 2019-12-13 170251.png](https://forum.mailwizz.com/data/attachments/8/8873-2c90fef8b8c240c0bcbc319a9e994f9e.jpg?hash=LJD--LjCQM)
![Annotation 2019-12-13 170509.png Annotation 2019-12-13 170509.png](https://forum.mailwizz.com/data/attachments/8/8874-58e0fca86fb0df5efaa47107958eb7d9.jpg?hash=WOD8qG-w31)
I exported the full list and re-uploaded them all again without errors. But the subscriber count didn't change and was stuck on 14/8.
Another example shows 3285/2 in the subscriber count. No idea where the "2" comes from, but the active, confirmed and non-blacklisted subscribers are indeed 3285.
Any idea how to rectify this? How to correct this? Where these nonsense numbers come from?