Statistics differ

Discussion in 'Common issues' started by Jens Neuhaus, Feb 6, 2018.

  1. Jens Neuhaus

    Jens Neuhaus New Member

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    Statistics about opens & Klicks differ between elastic mail and mailwizz.

    mailwizz shows less opens (about 80) than elastic (over 2000)

    Is there a way to get the info from elastic to mailwizz maybe extra run of script?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    Check your application log, maybe you can see what's going on.
    If mailwizz tracked a single click, it means tracking works, so the issue lies somewhere else.
     
  3. Jens Neuhaus

    Jens Neuhaus New Member

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    In the log it states like this:


    2018/02/06 15:42:38 [error] [exception.CHttpException.404] [201.229.35.50] CHttpException: The system is unable to find the requested action "mb840cjjgzb5c". in ...../apps/common/framework/web/CController.php:486
    Stack trace:
    #0 ..../apps/common/framework/web/CController.php(270): CController->missingAction('mb840cjjgzb5c')
    #1 ..../apps/common/framework/web/CWebApplication.php(282): CController->run('mb840cjjgzb5c')
    #2 ..../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('campaigns/mb840...')
    #3 ..../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
    #4 ..../apps/init.php(238): CApplication->run()
    #5 ...../index.php(18): require_once('/var/www/vhosts...')
    #6 {main}
    REQUEST_URI=/campaigns/mb840cjjgzb5c/track-opening/
    ---
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    @Jens Neuhaus - Does it happen to have at hand an email received by the users from this campaign? This way we can look and see what's going on.
    From the above, seems the tracking url has been truncated, which led to inability to track opens. We need to see who truncated it.
     
  5. Jens Neuhaus

    Jens Neuhaus New Member

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    I have one of the mails. It is all base 64 (?) maybe elasticmail doing this? I made ordinary HTML
     

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  6. twisted1919

    twisted1919 Administrator Staff Member

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    It's weird but the above message doesn't seem to be created with mailwizz...
    I think best is to simply ask them what is going on.
     
  7. Jens Neuhaus

    Jens Neuhaus New Member

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    They have an option to turn this on. Maybe helpful for other customers...
     

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  8. Jens Neuhaus

    Jens Neuhaus New Member

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    My last statistics improved but still differ. In my protocol I see error but do not know what it is about:

    2018/03/12 17:28:29 [error] [exception.CHttpException.404] [63.137.126.4] exception 'CHttpException' with message 'The system is unable to find the requested action "gl3057rc69810".' in /var/www/vhosts/.../apps/common/framework/web/CController.php:486
    Stack trace:
    #0 /var/www/vhosts/.../apps/common/framework/web/CController.php(270): CController->missingAction('gl3057rc69810')
    #1 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(282): CController->run('gl3057rc69810')
    #2 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('campaigns/gl305...')
    #3 /var/www/vhosts/.../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
    #4 /var/www/vhosts/.../apps/init.php(238): CApplication->run()
    #5 /var/www/vhosts/.../index.php(18): require_once('/var/www/vhosts...')
    #6 {main}
    REQUEST_URI=/campaigns/gl3057rc69810/track-opening/

    ---
    2018/03/12 15:15:02 [error] [exception.CHttpException.404] [65.154.226.101] exception 'CHttpException' with message 'Unable to resolve the request "frontend/assets/files/customer/fc4604tbryb14=".' in /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php:286
    Stack trace:
    #0 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('frontend/assets...')
    #1 /var/www/vhosts/.../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
    #2 /var/www/vhosts/.../apps/init.php(238): CApplication->run()
    #3 /var/www/vhosts/.../index.php(18): require_once('/var/www/vhosts...')
    #4 {main}
    REQUEST_URI=/frontend/assets/files/customer/fc4604tbryb14=
    ---
     

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