Statistics differ

[Jens Neuhaus]

Statistics about opens & Klicks differ between elastic mail and mailwizz.

mailwizz shows less opens (about 80) than elastic (over 2000)

Is there a way to get the info from elastic to mailwizz maybe extra run of script?

 

[twisted1919]

Check your application log, maybe you can see what's going on.
If mailwizz tracked a single click, it means tracking works, so the issue lies somewhere else.

 

[Jens Neuhaus]

In the log it states like this:


2018/02/06 15:42:38 [error] [exception.CHttpException.404] [201.229.35.50] CHttpException: The system is unable to find the requested action "mb840cjjgzb5c". in ...../apps/common/framework/web/CController.php:486
Stack trace:
#0 ..../apps/common/framework/web/CController.php(270): CController->missingAction('mb840cjjgzb5c')
#1 ..../apps/common/framework/web/CWebApplication.php(282): CController->run('mb840cjjgzb5c')
#2 ..../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('campaigns/mb840...')
#3 ..../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
#4 ..../apps/init.php(238): CApplication->run()
#5 ...../index.php(18): require_once('/var/www/vhosts...')
#6 {main}
REQUEST_URI=/campaigns/mb840cjjgzb5c/track-opening/
---

 

[twisted1919]

@Jens Neuhaus - Does it happen to have at hand an email received by the users from this campaign? This way we can look and see what's going on.
From the above, seems the tracking url has been truncated, which led to inability to track opens. We need to see who truncated it.

 

[Jens Neuhaus]

I have one of the mails. It is all base 64 (?) maybe elasticmail doing this? I made ordinary HTML

 

[twisted1919]

It's weird but the above message doesn't seem to be created with mailwizz...
I think best is to simply ask them what is going on.

 

[Jens Neuhaus]

They have an option to turn this on. Maybe helpful for other customers...

 

[Jens Neuhaus]

My last statistics improved but still differ. In my protocol I see error but do not know what it is about:

2018/03/12 17:28:29 [error] [exception.CHttpException.404] [63.137.126.4] exception 'CHttpException' with message 'The system is unable to find the requested action "gl3057rc69810".' in /var/www/vhosts/.../apps/common/framework/web/CController.php:486
Stack trace:
#0 /var/www/vhosts/.../apps/common/framework/web/CController.php(270): CController->missingAction('gl3057rc69810')
#1 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(282): CController->run('gl3057rc69810')
#2 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('campaigns/gl305...')
#3 /var/www/vhosts/.../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
#4 /var/www/vhosts/.../apps/init.php(238): CApplication->run()
#5 /var/www/vhosts/.../index.php(18): require_once('/var/www/vhosts...')
#6 {main}
REQUEST_URI=/campaigns/gl3057rc69810/track-opening/

---
2018/03/12 15:15:02 [error] [exception.CHttpException.404] [65.154.226.101] exception 'CHttpException' with message 'Unable to resolve the request "frontend/assets/files/customer/fc4604tbryb14=".' in /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php:286
Stack trace:
#0 /var/www/vhosts/.../apps/common/framework/web/CWebApplication.php(141): CWebApplication->runController('frontend/assets...')
#1 /var/www/vhosts/.../apps/common/framework/base/CApplication.php(185): CWebApplication->processRequest()
#2 /var/www/vhosts/.../apps/init.php(238): CApplication->run()
#3 /var/www/vhosts/.../index.php(18): require_once('/var/www/vhosts...')
#4 {main}
REQUEST_URI=/frontend/assets/files/customer/fc4604tbryb14=
---