[SOLVED]Opening and click stats not reporting in campaign Mailwizz version -1.9.15

[bz87]

Hi I'm running Mailwizz version -1.9.15

I tried sending broadcast to 20 email recipients ( 2 emails is my own which i use to test) when I open the emails it still shows no open or click rates
However my previous campaigns reporting seems to be ok just lately some of my campaigns always show zero opens, or clicks
I double check to make sure all campaigns were sent like before but still zero opens despite me even opening the emails myself


Appreciate any advice
Thanks!

 

[twisted1919]

Hello,

Please open a support ticket and include backend url and access info to your app so we can take a look.

Best.

 

[bz87]

Update so the reason why the reporting isn't showing because my campaign email did not include some HTML tags, like the header and body tags so be sure to include those for reporting to work.

 

[Maika]

so, if there's a text only campaign, there's no stats?