Sending unsubscribe notification to ex-subscriber

Discussion in 'General discussions' started by chris.p, Nov 22, 2019.

  1. chris.p

    chris.p New Member

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    Hello! I see that there is a place to specify an email address for subscribe and unsubscribe notifications. Can a confirmation be sent to the person unsubscribing? Is there a way to view/edit the content of that email?

    Thanks!
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    You're looking after "double opt-out", which can be enabled in your email list settings. Once you do this, people will get a confirmation email to unsubscribe.

    In Backend > Settings > Email Templates you can see all editable email templates.
     
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  3. chris.p

    chris.p New Member

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    @twisted1919 For double opt-out, does that email require them to click another link to unsubscribe, or is it just a notice that they were successfully unsubscribed? I'm just looking for a notice, not another step.

    Also, I don't see that template in the email templates area.

    Thanks!
     
  4. laurentiu

    laurentiu Active Member Staff Member

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    @chris.p - if double out-out is selected a confirmation email will be sent to unsubscribe.

    Email templates are in Backend > Settings > Email Templates > Common email templates
     
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  5. chris.p

    chris.p New Member

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    Ah ok, yeah I'm not looking to add another step for the user to the unsub process - just to send a final email confirming their unsubscribe status. Is there a way to do that by chance?
     
  6. laurentiu

    laurentiu Active Member Staff Member

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    unfortunately no
     

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