Seems that bounces aren't processed, what can i do?

[Eldi]

Changed to default
http://prntscr.com/81hez4

Will wait 10 minutes to see if is working OK

 

[Rob]

Does it really say in your backend to use /usr/bin/php-cli ? and not /usr/bin/php5

Have you checked the cron logs on your server (not MW logs) to see if they are actually firing?

 

[Eldi]

This is what I see from the logs:
Aug 6 07:40:01 mw CROND[30425]: (mydomainname) CMD (/usr/bin/php-cli -q /home/mydomainname/public_html/apps/console/console.php bounce-handler >/dev/null 2>&1)
Aug 6 07:40:01 mw CROND[30424]: (root) CMD (/usr/local/cpanel/whostmgr/bin/dnsqueue > /dev/null 2>&1)

 

[Eldi]

Same - bounces are not precessed.

Anything wrong here:
http://prntscr.com/81hrkv

 

[twisted1919]

If you run from command line, couples of times, the command:

/usr/bin/php-cli -q /home/mydomainname/public_html/apps/console/console.php bounce-handler

What do you get? Does it returns quickly, or it takes a while to complete?

 

[Eldi]

takes around 10-12 seconds

 

[twisted1919]

This is not good, 10 seconds is the time to loop through all of them without actually connecting and fetching info.
One more thing, please run:

/usr/bin/php-cli -r 'var_dump(extension_loaded("imap") && function_exists("imap_open"));'

What's the output?

 

[Eldi]

output:
bool(true)

 

[twisted1919]

Ok, do you think you can PM me with your server ssh login info and mailwizz backend so that i can look into this?

 

[Eldi]

Sent login details.
Thanks

 

[johnjeff]

Hello @twisted1919 my bounce server statistic not shown in customer area
http://prntscr.com/atnugl

My last bounce log record from backend was recorded on 4/15/16 for campaign broadcast on 4/11/16. 4 days after campaign then only showing up in the customer area campaign.

But now all campaign after 4/15/16 no record in Campaigns bounce logs. Seems the bounce server not working.
http://prntscr.com/atnw4y

 

[twisted1919]

@johnjeff - If you look in the email box that is used for bounce processing, do you see any email there?

 

[johnjeff]

@johnjeff - If you look in the email box that is used for bounce processing, do you see any email there?

@twisted1919 no email on my bounce server. Bounce email go to my default cloud email. I'm using digital ocean server.
cloud.mydomain.com. My bounce server email is bounce@mydomain.com but the bounce email go to my default email on my server. xxxxxx@cloud.mydomain.com. This default email auto created from the server since day 1.

 

[johnjeff]

@twisted1919 any update on my issue? Thanks.

 

[twisted1919]

@johnjeff - i thought i have answered this, my bad.
So, in order for the emails to be processed, they have to land in the email box that you used as a bounce server and they have to stay there so that mailwizz can connect, download and process them.
This is the only way it works.