Seems that bounces aren't processed, what can i do?

Discussion in 'Common issues' started by twisted1919, Jan 1, 2015.

  1. Eldi

    Eldi Member

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  2. Rob

    Rob Active Member

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    Does it really say in your backend to use /usr/bin/php-cli ? and not /usr/bin/php5

    Have you checked the cron logs on your server (not MW logs) to see if they are actually firing?
     
  3. Eldi

    Eldi Member

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    This is what I see from the logs:
    Aug 6 07:40:01 mw CROND[30425]: (mydomainname) CMD (/usr/bin/php-cli -q /home/mydomainname/public_html/apps/console/console.php bounce-handler >/dev/null 2>&1)
    Aug 6 07:40:01 mw CROND[30424]: (root) CMD (/usr/local/cpanel/whostmgr/bin/dnsqueue > /dev/null 2>&1)
     
  4. Eldi

    Eldi Member

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  5. twisted1919

    twisted1919 Administrator Staff Member

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    If you run from command line, couples of times, the command:
    Code:
    /usr/bin/php-cli -q /home/mydomainname/public_html/apps/console/console.php bounce-handler
    
    What do you get? Does it returns quickly, or it takes a while to complete?
     
  6. Eldi

    Eldi Member

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    takes around 10-12 seconds
     
  7. twisted1919

    twisted1919 Administrator Staff Member

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    This is not good, 10 seconds is the time to loop through all of them without actually connecting and fetching info.
    One more thing, please run:
    Code:
    /usr/bin/php-cli -r 'var_dump(extension_loaded("imap") && function_exists("imap_open"));'
    
    What's the output?
     
  8. Eldi

    Eldi Member

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    output:
    bool(true)
     
  9. twisted1919

    twisted1919 Administrator Staff Member

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    Ok, do you think you can PM me with your server ssh login info and mailwizz backend so that i can look into this?
     
  10. Eldi

    Eldi Member

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    Sent login details.
    Thanks
     
  11. johnjeff

    johnjeff New Member

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    Hello @twisted1919 my bounce server statistic not shown in customer area
    http://prntscr.com/atnugl

    My last bounce log record from backend was recorded on 4/15/16 for campaign broadcast on 4/11/16. 4 days after campaign then only showing up in the customer area campaign.

    But now all campaign after 4/15/16 no record in Campaigns bounce logs. Seems the bounce server not working.
    http://prntscr.com/atnw4y
     
  12. twisted1919

    twisted1919 Administrator Staff Member

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    @johnjeff - If you look in the email box that is used for bounce processing, do you see any email there?
     
  13. johnjeff

    johnjeff New Member

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    @twisted1919 no email on my bounce server. Bounce email go to my default cloud email. I'm using digital ocean server.
    cloud.mydomain.com. My bounce server email is bounce@mydomain.com but the bounce email go to my default email on my server. xxxxxx@cloud.mydomain.com. This default email auto created from the server since day 1.
     
  14. johnjeff

    johnjeff New Member

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  15. twisted1919

    twisted1919 Administrator Staff Member

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    @johnjeff - i thought i have answered this, my bad.
    So, in order for the emails to be processed, they have to land in the email box that you used as a bounce server and they have to stay there so that mailwizz can connect, download and process them.
    This is the only way it works.
     

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