Relay access denied

[golden_eyes]

Hello,

I have configured my server and able to send and receive without any problem, and the DNS sets as well.

When trying to add the server delivery, it wont accept the 587 the only accepted is port 25, (tested and confirmed)

When trying to add the bounce back server, it also not accepting the ports 993 /SSL / TLS / NOTLS

I defined the email on outlook, and I sent/received without any issue using the below seetings

IMAP Address: IP address
IMAP Port: 993 / TLS

SMTP Address: IP address
SMTP Port: 587 / STARTTLS

The GMail giving SIGNED-BY correctly.

Here is the status of the delivery from MAILWIZZ

>> EHLO mydom.com

<< 250-server1.mydom.com
250-PIPELINING
250-SIZE 134217728
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 SMTPUTF8

++ Swift_SmtpTransport started
>> MAIL FROM:<me@server1.mydom.com>

<< 250 2.1.0 Ok

>> RCPT TO:<myusername@gmail.com>

<< 554 5.7.1 <myusername@gmail.com>: Relay access denied

!! Expected response code 250/251/252 but got code "554", with message "554 5.7.1 <myusername@gmail.com>: Relay access denied
" (code: 554)
>> RSET

<< 250 2.0.0 Ok

[2020-05-30 12:00:56] - Done for myusername@gmail.com, logging delivery...
[2020-05-30 12:00:56] - Logging delivery took: 0.18216
[2020-05-30 12:00:56] - myusername@msn.com - 2/2
[2020-05-30 12:00:56] - Checking if we can send to domain of myusername@msn.com...
[2020-05-30 12:00:56] - Checking if myusername@msn.com is still confirmed...
[2020-05-30 12:00:56] - Checking if myusername@msn.com is blacklisted...
[2020-05-30 12:00:56] - Checking if myusername@msn.com is listed in a campaign suppression list...
[2020-05-30 12:00:56] - Checking if myusername@msn.com is blocked in the campaign group...
[2020-05-30 12:00:56] - Checking if the server is over quota...
[2020-05-30 12:00:56] - Preparing the entire email...
[2020-05-30 12:00:56] - Using delivery server: server1.mydom.com (ID: 3).
[2020-05-30 12:00:57] - Communication with the delivery server took: 0.23109
[2020-05-30 12:00:57] - Sending failed with: ++ Starting Swift_SmtpTransport
<< 220 server1.mydom.com ESMTP Hi, I'm a Mail-in-a-Box (Ubuntu/Postfix; see https://mailinabox.email/)

>> EHLO mydom.com

<< 250-server1.mydom.com
250-PIPELINING
250-SIZE 134217728
250-VRFY
250-ETRN
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-8BITMIME
250-DSN
250 SMTPUTF8

++ Swift_SmtpTransport started
>> MAIL FROM:<me@server1.mydom.com>

<< 250 2.1.0 Ok

>> RCPT TO:<myusername@msn.com>

<< 554 5.7.1 <myusername@msn.com>: Relay access denied

!! Expected response code 250/251/252 but got code "554", with message "554 5.7.1 <myusername@msn.com>: Relay access denied
" (code: 554)
>> RSET

<< 250 2.0.0 Ok

[2020-05-30 12:00:57] - Done for myusername@msn.com, logging delivery...
[2020-05-30 12:00:57] - Logging delivery took: 0.02123
[2020-05-30 12:00:57] - Done processing 2 subscribers!
[2020-05-30 12:00:57] - Campaign has been marked as sent!
[2020-05-30 12:00:57] - This cycle completed in 5.57 seconds and used 8 MB of memory!
[2020-05-30 12:00:57] - CPU usage in last minute: 5.93, in last 5 minutes: 2.58, in last 15 minutes: 1.73!

 

[Vpul Shah]

Are you using Shared hosting ?

 

[golden_eyes]

For sure No, I have dedicated VPS and I'm able to send and receive without any problem.

 

[twisted1919]

Have you checked the email server logs for any hints?
My hunch is that you should allow port 587 over tls or 465 over ssl and this will go away.
That's not something related to mailwizz, so we can't help much, but the logs should give you plenty info.

 

[golden_eyes]

Yeah sure, I'm using MiaB and I contacted them regarding this issue, unfortunately, they advised that could be from the TLS version of Mailwizz.

 

[twisted1919]

I dunno, i still think that this is not related to the application, the smtp error code says it very clear, see https://stackoverflow.com/questions...-sending-mail-other-domain-outside-of-network
Tell you what, let us try it from our servers as well, maybe something on the server where mailwizz is hosted is off. You already have a ticket about this, please include there the details you use to connect so we can take a look and maybe we can sort this out.

 

[golden_eyes]

I have solved the problem of relay access denied, but for the STMP connection via 587 still the same? any recommendation

 

[twisted1919]

I have solved the problem of relay access denied,

What was it?

but for the STMP connection via 587 still the same? any recommendation

See the support ticket, maybe you can provide the data we required so we can take a look.

 

[golden_eyes]

I will close this thread and continue in the ticket support!

 

[Manuel Polder]

@golden_eyes I found that logging in thunderbird first with the email and make the tests there is much easier. You just see what settings work and adjust them