Opens Clicks Not Tracking

Discussion in 'Common issues' started by europa, May 18, 2017.

  1. europa

    europa New Member

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    I setup MailWhizz using Sendgrid's Web API. In Mailwhizz I have the campaign set to track opens and clicks, but it is not reporting anything.

    In Sendgrid I have the feature enabled to track opens and clicks. Weird thing there is in Sendgrid it is tracking clicks but not opens. I have whitelisted the domain and email link in Sendgrid.

    Anything I might be missing? I can't quite seem to figure out what I'm doing wrong here.

    Thanks!

    Edit: I did not setup sending or tracking domains, since I was under the impression that this was not needed since Sendgrid verifies the domains. Possibly this is the issue? Or maybe since Sendgrid is doing the tracking, I should have open/click tracking disabled at the campaign level in MailWizz?
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    @europa - can you please include web-h4f7l@mail-tester.com in your email list and send the campaign again, then let me know so that i can have a look. Also, it might help if you simply disable opens/click tracking from SendGrid.
     
  3. GregKevey

    GregKevey New Member

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    Please update status, I faced with same issue
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    @GregKevey - same thing, add here a link to a mail-tester.com result and we can check it.
     
  5. GregKevey

    GregKevey New Member

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    I use HTTPS for tracking domains and my case connected with Certificate.
    After renewing certificate the problem was solved.
     
    twisted1919 likes this.

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