Opens and clicks not tracking on Actions

Brett

New Member
I send out a campaign that has Actions set to move the subscriber to another list of they open the email or click a link in the email.

I see the subscribers get moved in to the new list ok, however when I look at the campaign I dont see any open / clicks being tracked. I have tested with some personal accounts that it works ok.

I know if images is not enabled the tracking img will not fire however the click should still be registered.

Any ideas what could cause this so I can debug?

Thanks!
 

twisted1919

Administrator
Staff member
I send out a campaign that has Actions set to move the subscriber to another list of they open the email or click a link in the email.
When the MOVE action is used there are no stats to be shown in the initial list. If you need stats, use copy action.
 
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