no stats in emails

Discussion in 'Common issues' started by Ahmed, Mar 8, 2019.

  1. Ahmed

    Ahmed Member

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    hi - I recently upgraded from an older version to the latest version - the reason I upgraded was because my emails were not getting sent (I was already many versions behiond so decided to update)

    I ran accross a number of issues while upgrading but managed to overcome them with some posts I found on this forum - Most issues were regarding duplicate lines etc noted in sql files (I think) Anyway I managed to get everything upgraded but emails were still not being sent -

    After I looked at the cron job etc i noticed that the actual cron url had changed to what I had set on my server - I edited the crons on my server and now all is working (well sending emails are)

    I have sent 2 emails to my list since upgrading - the emails that I get when the campaign has been completred is showing all blank - no stats etc inside of it.

    Im also not sure if anything else might be messed up etc - is there any kind of health check etc I can perform on this? also how can I get these stats back etc?

    thanks
     
  2. twisted1919

    twisted1919 Administrator Staff Member

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    @Ahmed - generally if email content is empty is because the system emails were not installed.
    You can go to backend > settings > email templates > common email templates, and click the "Reinstall core templates" button.
    Then try sending the campaign again and see if you get the stats.
     
  3. alok

    alok New Member

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    sir my email is not sending staus is pending please solve it
     
  4. laurentiu

    laurentiu Member Staff Member

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  5. alok

    alok New Member

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    *****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php send-campaigns >/dev/null 2>&1 Edit Delete*/2****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php send-transactional-emails >/dev/null 2>&1 Edit Delete*/10****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php bounce-handler >/dev/null 2>&1 Edit Delete*/20****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php feedback-loop-handler >/dev/null 2>&1 Edit Delete*/3****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php process-delivery-and-bounce-log >/dev/null 2>&1 Edit Delete0****/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php hourly >/dev/null 2>&1 Edit Delete00***/opt/cpanel/ea-php56/root/usr/bin/php -q /home/gadgets42/public_html/sender/apps/console/console.php daily >/dev/null 2>&1 Edit Delete my cron job is this
     
  6. laurentiu

    laurentiu Member Staff Member

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    @alok - Take a look in backend > misc > cron jobs history, to see if new records are added in the history, this way you will know the cron jobs run.
     
  7. alok

    alok New Member

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    Command Action Status Duration Memory usage Date added Options


    send-campaigns index Success 0.03 seconds 2.75 MB 3/12/19, 8:24 PM
    process-delivery-and-bounce-log index Success 0.03 seconds 2.25 MB 3/12/19, 8:24 PM
    send-transactional-emails index Success 0.02 seconds 2.25 MB 3/12/19, 8:24 PM
    send-campaigns index Success 0.03 seconds 2.75 MB 3/12/19, 8:23 PM
    send-campaigns index Success 0.04 seconds 2.75 MB 3/12/19, 8:22 PM
    send-transactional-emails index Success 0.02 seconds 2.25 MB 3/12/19, 8:22 PM no add
     
  8. alok

    alok New Member

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    my php version
    PHP Version 5.6.40 can i run cron job
     
  9. laurentiu

    laurentiu Member Staff Member

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  10. twisted1919

    twisted1919 Administrator Staff Member

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    @alok - beside what @laurentiu said, make sure your campaigns are properly scheduled also and you have at least one active delivery server.
     

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