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Need help, we do not want to show up internal bounces.

Discussion in 'Common issues' started by Anand Poduri, Dec 10, 2018.

  1. Anand Poduri

    Anand Poduri New Member

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    Hello,

    Could you please help me.. we do not want to show up the internal bounces, is there anyway where we can disable this function?


    upload_2018-12-10_7-38-31.png

    Thanks,
    Anand
     

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  2. twisted1919

    twisted1919 Administrator Staff Member

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    Those are a core part of the app, cannot be disabled.
    All internal bounces are SMTP server related issues, solve this problem and these bounces will go away.
     
  3. frm.mwz

    frm.mwz Well-Known Member

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    Many of those internal bounces are caused on the other side, so one cannot resolve them easily or at all,
    e.g.
    # hop count exceeded - possible mail loop
    # mail policy (oft with outlook but without good reason)
    # lock failure (x-unix server procmail)
    # temporary mis-configurations on the recipient server (crazy/incompetent admin)
    # etc...
    ;)
     
  4. blakeapfg

    blakeapfg New Member

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    hello, @frm.mwz , @twisted1919 this "internal bounces" addresses will be automaticly removed from my list after a few times? (like soft bounces) ?
    sometimes i have +20% "internal bounces"
    tks
     
    Last edited: Oct 12, 2019
  5. twisted1919

    twisted1919 Administrator Staff Member

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    Nope. They are not. Because this type of bounce should be retried for sending.
     
    blakeapfg likes this.

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