Mailwheel SMTP connection fails

Yotam Hoffmann

New Member
Hi ,

we have been working with mailwizz for a while and love it , we are connected to several API's and SMTP relays and up till now all worked well , we have just purchased a package with https://mailwheel.co.uk/
they have given us an SMTP relay on port 25 and they have tested it several times and the connection works for them , we cannot manage to get it working from mailwizz and get a connection error when sending a verification email:
http://screencast.com/t/BCMuaaCC

we have tried on another stronger VPS we have mailwizz on and got a longer error and still no success:

Expected response code 220 but got code "502", with message "502 5.5.1 command not supported in "STARTTLS"
"
Log data:
++ Starting Swift_SmtpTransport
<< 220 xtrn052.hi.devc.net ESMTP service ready
>> EHLO ofcconline.info
<< 250-xtrn052.hi.devc.net says hello
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250-8BITMIME
250-AUTH CRAM-MD5 PLAIN LOGIN
250-AUTH=CRAM-MD5 PLAIN LOGIN
250-XACK
250-SIZE 0
250-VERP
250 DSN
>> STARTTLS
<< 502 5.5.1 command not supported in "STARTTLS"
!! Expected response code 220 but got code "502", with message "502 5.5.1 command not supported in "STARTTLS"
"
Log data:
++ Starting Swift_SmtpTransport
<< 220 xtrn052.hi.devc.net ESMTP service ready
>> EHLO ofcconline.info
<< 250-xtrn052.hi.devc.net says hello
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250-8BITMIME
250-AUTH CRAM-MD5 PLAIN LOGIN
250-AUTH=CRAM-MD5 PLAIN LOGIN
250-XACK
250-SIZE 0
250-VERP
250 DSN
>> STARTTLS
<< 502 5.5.1 command not supported in "STARTTLS"
!! Expected response code 220 but got code "502", with message "502 5.5.1 command not supported in "STARTTLS"
"
!! Expected response code 220 but got code "502", with message "502 5.5.1 command not supported in "STARTTLS"
"
Log data:
++ Starting Swift_SmtpTransport
<< 220 xtrn052.hi.devc.net ESMTP service ready
>> EHLO ofcconline.info
<< 250-xtrn052.hi.devc.net says hello
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250-8BITMIME
250-AUTH CRAM-MD5 PLAIN LOGIN
250-AUTH=CRAM-MD5 PLAIN LOGIN
250-XACK
250-SIZE 0
250-VERP
250 DSN
>> STARTTLS
<< 502 5.5.1 command not supported in "STARTTLS"
!! Expected response code 220 but got code "502", with message "502 5.5.1 command not supported in "STARTTLS"



we have tried solving this with their support for many hours , different ports , ip connection , different mailwizz installation server , you name it , we could not connect..

Please help us solve this issue , as we have already purchased a package and cannot use it.

Thanks for your help
 
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