Lists Filter Issue

Discussion in 'General discussions' started by Eric535, Oct 8, 2019 at 6:03 PM.

  1. Eric535

    Eric535 Member

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    So when I go to my Lists>All Subscribers>Filters, I go down to Campaigns action and choose did not open. Then I select all my campaigns from the drop down and for days I choose 30 and hit submit. But after hitting submit I get the error "This site cannot be reached". If I chose one or two campaigns then it works. But not when I choose all of them.

    What should I do?
     
  2. ghimes

    ghimes New Member Staff Member Support Staff

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    Hello!
    It seems that the number of subscribers found when you select all the campaigns is big and the server is getting a timeout. Please try to increase the PHP maximum_execution_time or the memory_limit
     
    twisted1919 likes this.
  3. Eric535

    Eric535 Member

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    Thanks. But where I do that? I think I have done that in wordpress but not mailwizz.
     
  4. Eric535

    Eric535 Member

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    So as a reference I went to

    backend/index.php/misc/phpinfo

    Then I changed

    max_execution_time = 30

    to

    max_execution_time = 120

    Ran the filter and it still didnt work.

    I changed
    memory_limit = 256

    to

    memory_limit = 512

    and it crashed my server so i disabled it.
     
  5. ghimes

    ghimes New Member Staff Member Support Staff

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    Hello,
    This settings depends also on your available resources also. You said that setting the memory to 512 crashed your server, that makes me wonder how much memory do you have available?
    Bottom line, it seems that if the filter is retrieving less records, everything is fine. The page crushes if the result set is big, that lead to the conclusion that is a server setting (maybe resource limitation) related problem.

    Cosmin
     
  6. Eric535

    Eric535 Member

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    I have 8 GB of memory

    Ubuntu 16.04 LTS, Dedicated 8GB: 4 CPU, 160GB Storage, 8GB RAM


    @twisted1919 Can you help?
     
  7. twisted1919

    twisted1919 Administrator Staff Member

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  8. Eric535

    Eric535 Member

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  9. Eric535

    Eric535 Member

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  10. twisted1919

    twisted1919 Administrator Staff Member

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    @Eric535 - if your database server starts after you apply the changes, that is a good indicator the changes were applied.
     
  11. Eric535

    Eric535 Member

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    I just want to make sure im editing the right file. I got this info from serverpilot

     
  12. Eric535

    Eric535 Member

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    Dont know if Im in the right file. When I renamed mysqld.cnf to mysqld-OLD.cnf and restart the mysql server MW didnt crash.
     

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