Issue saving email template

Discussion in 'General discussions' started by Gerard Michel Vollet, May 7, 2019.

  1. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    130
    Likes Received:
    19
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    Hello,

    I just logged in the software to prepare a new newsletter and I get this error.

    Screen Shot 2019-05-07 at 10.29.30 AM.png
    I haven't done any update to the Mailwizz and I don't know if it is a problem with Mailwizz or the server it is on.
    How can I troubleshoot that?

    I see I have an update ready on my dashboard:
    • Version 1.7.5 is now available for download. Please update your application!
    I have now version 1.7.2.

    Wonder if I should update before getting the issue resolves?

    Thank you for your help.
     
  2. twisted1919

    twisted1919 Administrator Staff Member

    Joined:
    Dec 27, 2014
    Messages:
    10,048
    Likes Received:
    2,344
    You host has enabled mod_security on your account, have them disable it and things will work just fine.
    Mod_security triggers when it seems html content, which happens when you save your template.
     
  3. Gerard Michel Vollet

    Gerard Michel Vollet Member

    Joined:
    May 14, 2015
    Messages:
    130
    Likes Received:
    19
    S.E:
    2019-05-30 03:13:18
    L.T:
    Regular
    L.C:
    2
    Thank you very much for providing the solution that fast.
    It worked!
     
    twisted1919 likes this.

Share This Page