Internal server error when uploading md5 suppression file

Nezzrak

New Member
Hello,

I'm trying to upload a 19mb size csv file (suppression list) with about 528k md5 encrypted emails. I get about to 1,5k emails before I receive a 500 Internal server error.

In the error log I only get the following:
[Tue May 18 08:11:39.434409 2021] [fcgid:warn] [pid 11643:tid 139749440379968] mod_fcgid: process 13852 graceful kill fail, sending SIGKILL

I'm running a 2 GB Memory / 50 GB Disk / LON1 Ubuntu 20.04 (LTS) x64 for my mailwizz application.

Any advice or settings that I must change to make this upload work? Or is there another method to upload a suppression file?
 

Nezzrak

New Member
I split the big file into 10 smaller files but still the same problem on upload. Gets about 1,1k records before the error message.

Here's the application log from the backend from the same process earlier today:

2021/05/18 06:35:48 [error] [exception.CHttpException.400] [79.203.123.13] CHttpException: The CSRF token could not be verified. in /home/ckdatasol/public_html/apps/common/framework/web/CHttpRequest.php:1378
Stack trace:
#0 /home/ckdatasol/public_html/apps/common/framework/base/CComponent.php(561): CHttpRequest->validateCsrfToken()
#1 /home/ckdatasol/public_html/apps/common/framework/base/CApplication.php(212): CComponent->raiseEvent()
#2 /home/ckdatasol/public_html/apps/common/framework/base/CApplication.php(183): CApplication->onBeginRequest()
#3 /home/ckdatasol/public_html/apps/init.php(229): CApplication->run()
#4 /home/ckdatasol/public_html/customer/index.php(18): require_once('/home/ckdatasol...')
#5 {main}
REQUEST_URI=/customer/index.php/suppression-lists/tg315rk42x1d7/emails/import
HTTP_REFERER=http://ckdatasol.com/customer/index.php/suppression-lists/tg315rk42x1d7/emails/index
 

laurentiu

Active Member
Staff member Support Staff MailWizz 2.0 Tester
Any advice or settings that I must change to make this upload work? Or is there another method to upload a suppression file?
For this large imports use CLI import , enable it from Backend > Import/Export > Suppression lists CLI import enabled and add cron job posted in modal info.
Screenshot 2021-05-19 at 11.53.18.png
 
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