Install failure

Discussion in 'Common issues' started by P Rao, Jan 4, 2020.

  1. P Rao

    P Rao New Member

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    During install, creation of database tables i get an error 504 ngix and the installation halts, 128 tables have been created in the data base.
    When i start now it goes to mailwizz/customer/index.php/guest/index
    I cannot login as the admin is not created and also cron jobs are set.
    Kindly help.
     
  2. P Rao

    P Rao New Member

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    How can i do a manual install ??
     
  3. twisted1919

    twisted1919 Administrator Staff Member

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    @P Rao - have your hosting company increase the timeout on the server so it let you complete the install.
    this usually happens on very limited servers:-s
     
  4. twisted1919

    twisted1919 Administrator Staff Member

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    if you still got the gateway timeout it means your timeout value hasn't been increased properly. your hosting has to increase nginx timeout but also php's fpm timeout.
     
  5. twisted1919

    twisted1919 Administrator Staff Member

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    Try to enable debug as shown at https://kb.mailwizz.com/articles/enable-debugging/ It will tell you exactly what is wrong. post here the error message.
     
  6. P Rao

    P Rao New Member

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    Hi,
    I am attaching the details of the error, also kindly advise me on steps to upgrade

    Regards
    P Rao
     

    Attached Files:

  7. twisted1919

    twisted1919 Administrator Staff Member

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    @P Rao - Along the error lines it says:
    What this means is that while uploading the files, some of them failed the upload process.
    You should try uploading all the files again and skip the one that exist on the host already.
     

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