Incorrectly categorizing hard bounce as "SOFT"

richardpickett

richardpickett

New Member
I have 800+ soft bounces, many with this exact message:

smtp; 554 30 Sorry, your message to ********************* cannot be delivered. This mailbox is disabled (554.30).

others like this:

smtp; 552 5.2.2 The recipient's inbox is out of storage space and inactive

Why are these being categorized as soft?
 
Hello,
Those are considered as SOFT because they are temporary states of the email inbox. It can be re-enabled at some point or have enough storage.

Cosmin
 
"mailbox is disabled" is a temporary condition?

The problem I think we're running into is because these are marked as soft, they get future emails, then the esp penalizes our domain for repeatedly sending email to dead inboxes.
 
I am on the fence with this, since as @ghimes says, this is a temporary error, that mailbox can become available at any time.
You can, however, use your own rules, this way move this rule from soft to hard.
Just go to /apps/common/vendors/BounceHandler and copy the rules.php file into rules-custom-override.php
This way MailWizz will load your file instead, and in your file you can move the rules as you see fit.
 
You must log in or register to reply here.
Back
Top