Incorrectly categorizing hard bounce as "SOFT"

[richardpickett]

I have 800+ soft bounces, many with this exact message:

smtp; 554 30 Sorry, your message to ********************* cannot be delivered. This mailbox is disabled (554.30).

others like this:

smtp; 552 5.2.2 The recipient's inbox is out of storage space and inactive

Why are these being categorized as soft?

 

[ghimes]

Hello,
Those are considered as SOFT because they are temporary states of the email inbox. It can be re-enabled at some point or have enough storage.

Cosmin

 

[richardpickett]

"mailbox is disabled" is a temporary condition?

The problem I think we're running into is because these are marked as soft, they get future emails, then the esp penalizes our domain for repeatedly sending email to dead inboxes.