Gerard Michel Vollet
Member
I was looking at using a new mail server to send my newsletter and try to improve my delivery.
I was tempted by Pepipost because their basic package is only $15, their interface looks good and it is easy to set up, and also you get 30,000 free emails, limited to 1,000 per day as free trial.
I am very disappointed by several things and I would recommend against using them.
After sending 4,000 emails, in 4 days, and sending via Mailwizz set at 200 emails per hour, which is reasonably slow, I got an email from them saying my account is suspended for spamming.
I contacted them sending for the second time a sample of my newsletter, plus answers to other questions and they maintain their suspension.
I have three opt-in lists that I all cleaned with a verification service prior using them thinking that I would eliminate all hard bounces, which was exactly what it did.
This is a screenshot where I was suspended.
![](https://i.ibb.co/XCVHF05/pepipost.png)
As you can see the bounce rate is very minimal and they are all soft bounces, 0 unsubscribes or complaints.
What they said is that my open rate is too low!
That's exactly why I want to use their service, to improve my results, but they said I should have a 10% + open rate to use their services, which if I had that, I would not need their services.
Their support is terrible, they open a ticket that you can't open or register to and they direct you to pages that are 404 error pages.
I took the time to write my experience with Pepipost here for you so you don't waste your time with them.
After having used Mandrill, Amazon and then them, they are the worst.
I was tempted by Pepipost because their basic package is only $15, their interface looks good and it is easy to set up, and also you get 30,000 free emails, limited to 1,000 per day as free trial.
I am very disappointed by several things and I would recommend against using them.
After sending 4,000 emails, in 4 days, and sending via Mailwizz set at 200 emails per hour, which is reasonably slow, I got an email from them saying my account is suspended for spamming.
I contacted them sending for the second time a sample of my newsletter, plus answers to other questions and they maintain their suspension.
I have three opt-in lists that I all cleaned with a verification service prior using them thinking that I would eliminate all hard bounces, which was exactly what it did.
This is a screenshot where I was suspended.
![](https://i.ibb.co/XCVHF05/pepipost.png)
As you can see the bounce rate is very minimal and they are all soft bounces, 0 unsubscribes or complaints.
What they said is that my open rate is too low!
That's exactly why I want to use their service, to improve my results, but they said I should have a 10% + open rate to use their services, which if I had that, I would not need their services.
Their support is terrible, they open a ticket that you can't open or register to and they direct you to pages that are 404 error pages.
I took the time to write my experience with Pepipost here for you so you don't waste your time with them.
After having used Mandrill, Amazon and then them, they are the worst.